SAP GUI 4.6c and Windows XP SP2 not playing well together...

[Cooper, John M]

The cause for this is that Microsoft disabled a protocol in the Windows
XP SP2 version of Internet Explorer that was being used by SAP GUI for
Windows.  The notes we applied to solve the problem in our 4.6C and 4.7
systems were 738927, 770683, and 744904.  The explanation is in note
738927.  We also upgraded to SAP Gui 6.40 on all machines running XP
SP2.


-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Alon Raskin
Sent: Monday, March 28, 2005 3:16 PM
To: SAP Workflow Users' Group; SAP-WUG at MITVMA.MIT.EDU
Subject: RE: SAP GUI 4.6c and Windows XP SP2 not playing well
together...

OK here is what you do. Make sure that you have the latest patches. 

If applying the patches doesn't work then do this: 

WARNING: Please ensure that you are familiar with the operations of the
Registry and that a backup has been taken before any changes are made.
If you are unsure please consult your relevant PC Support staff. 

1. Open your registry (regedit.exe)
2. Go to HKEY_LOCAL_MACHINE->Software->Microsoft->Internet
Explorer->Main->FeatureControl->FEATURE_DISABLE_MK_PROTOCOL . 
3. Create a new DWORD entry where the key is 'sapgui.exe' (without
quotes) and the value is '0' (without quotes). 

I had this problem from Desktop Workplace. Users would display the work
item but the description would show the error that you describe below. I
don't really know why this fix works but it does for me. You might want
to continue pursuing it with SAP just to make sure that its officially
sanctioned. 

Let me know which fix works. Patches or registry hack.

Regards,

Alon Raskin
e: araskin at 3i-consulting.com
w: http://www.3i-consulting.com

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Rick Sample
Sent: 28 March 2005 16:10
To: SAP-WUG at MITVMA.MIT.EDU
Subject: SAP GUI 4.6c and Windows XP SP2 not playing well together...

I have major problem with SAP GUI and Windows XP SP2. 
After users upgraded to XP SP2 we lost the Description of the WF task in
the window. 
Looks like it is attempting to load Windows Explorer. 

In our test lab we re-imaged the same brand of laptops with all the
current service packs for XP SP2 and get the same results. 

In place of the Task Description, we get "This page cannot be displayed"

...
Cannot find server or DNS Error
Internet Explorer


---
I will be opening any OSS note but thought I would also post it here. 
Just in case someone else already has knowledge of this issue. 
?


Any help is appreciated.
4.6C

Rick Sample
SAP Workflow / Developer
Graybar, Inc.
11885 Lackland Rd.
63146-4208
314.573.5822
Rick.Sample at GBE.com

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