AW: RSWUWFML2 and substitutes

Fri Jan 7 07:39:11 EST 2005

Hi Jocelyn and everybody else.

Thanx a lot for your help.
By now I´ve managed to get the systemto deliver workitems in the substitutes
inbox.
However even though the substitute has a valid email-adress and the
status of the substitution is set to active in table HRUS_D2, I donn´t get
the system 
to send and email to the substitute (in production).
In Test and development bye now everything works fine.

So here´s another question:
Is there a special authorization that has to be maintained in order to send
mails to substitutes?

Thanx

Ute

-----Ursprüngliche Nachricht-----
Von: Dart, Jocelyn [mailto:jocelyn.dart at sap.com]
Gesendet: Mittwoch, 5. Januar 2005 12:56
An: SAP Workflow Users' Group
Betreff: RE: RSWUWFML2 and substitutes

Ute, 
Just a thought - check if the work items are in the substitute's inbox. 
This tells you if your substitution is set up correctly. 
Leave profile empty if you are not using it. 
Make sure "active" flag is checked in HRUS_D2. 

If the work items are in the substitute's inbox but RSWUWFML2 is not sending
the mail to the substitute, check
the substitute has an internet email address defined in their user master. 
No email address - no email. 

Make sure you create a NEW work item to test this.  The substitute would not
normally be notified of work items created before the substitution starts.
Regards,
Jocelyn 

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
"Schröder, Ute Marion"
Sent: Wednesday,5 January 2005 7:08 PM
To: 'SAP Workflow Users' Group'
Subject: AW: RSWUWFML2 and substitutes

Hi Serge,

protocol shows me, that the original agent received his mail.
Can it be, that I get these problems due to the way I assgned the 
users to the tasks?
We´ve created orgunits and assigned users to the units,
these orgunits are used within the WF-steps.

We are not using the possibility of profiles.

I´ll try debugging.

thanx

Ute.

-----Ursprüngliche Nachricht-----
Von: Serge Boulay [mailto:Serge.Boulay at n-spro.com]
Gesendet: Dienstag, 4. Januar 2005 15:27
An: 'SAP Workflow Users' Group'
Betreff: RE: RSWUWFML2 and substitutes

When you are defining your substitution, you see a field for assigning a
profile. This is only valid if you are using the task class assignment for
all of your tasks (this is available through PFTC after selecting a task,
menu Additional Data-> Classification). This assignment gives you the
possibility to create different substitutes for different tasks...

Did you look at the program log to see if there were any problems? Did the
original agent receive the e-mail also? If not look at transaction SCOT to
see if the e-mail was generated but not sent... If everything is ok for the
original recipient than try to run the program in debug, it is very easy to
follow (search for substitu).

Regards,

Serge 

-----Message d'origine-----
De : sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] De la part de
"Schröder, Ute Marion"
Envoyé : 4 janvier 2005 08:56
À : 'SAP Workflow Users' Group'
Objet : AW: RSWUWFML2 and substitutes

Hi Serge,

the substitution is active, yes.
What do you mean by correct profile?
Have I missed an option?

Thanx 

Ute

-----Ursprüngliche Nachricht-----
Von: Serge Boulay [mailto:Serge.Boulay at n-spro.com]
Gesendet: Dienstag, 4. Januar 2005 14:49
An: 'SAP Workflow Users' Group'
Betreff: RE: RSWUWFML2 and substitutes

Hi,

Is it an active substitution and with the correct profile? Because the
program looks at these fields when sending notification to substitutes. 

Serge

-----Message d'origine-----
De : sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] De la part de
"Schröder, Ute Marion"
Envoyé : 4 janvier 2005 07:52
À : 'sap-wug at mit.edu'
Objet : RSWUWFML2 and substitutes

Herllo everybody,

I´m quite sure that this question has been asked before, however I´m unable
to find the answer in the archives.

We are on 4.7, WAS 620.

We use Report RSWUWFML2 to inform our users (for specific Tasks), that they
have new worktiems.
If one of our users is on vacation and has set a substitute, the substitute
sees the workitems of his co-worker in 
his business workplace. However he does not receive a notification via
email, even though his Emailadress is mantained.

What have I missed? Or do I misunderstand the documentation?

Is there another table than HRUS_D2 for substitution?

Help highly appreciated.

Thanx

> Ute 

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