Sending e-mail without user

[Van der Burg, Jeroen JA SITI-ITABEE]

Hi Zsolt,
 
No problem, your question is pretty clear.
 
1. You need to store the email address of the receiver in SAP in one way =
or another. Eg if you use HR you can assign an email address to an =
employee even if you do not have a user id assigned. Otherwise you can =
consider using a custom table. The obvious drawback is that you need to =
maintain this information, not only the email addresses but also some =
information on when to select which address.=20
 
2. Basically, the user's reply can not trigger a new workflow task. I =
had a similar requirement in the past and solved it by creating a =
workitem for the second person at the same time the email is sent out by =
the workflow system. Once the first person forwards his respons to the =
person who actually works on SAP, the second person processes the =
related workitem. This would normally be a decision step were number two =
can select the possible decisions from number one; which then define the =
next steps in a 'forward with dialogue' chain. In my situation I used a =
group id so the second person can easily select the batch of items which =
are currently in process by the person from whom he received the email =
with the decision.
 
Obviously, a web solution would be preferable at it allows number one to =
immediately enter the decision in the system, but the persons who must =
take decisions may not have internet access (in my case they tended to =
take the decisions while travelling based on paper based documents). At =
least this way the organisation can manage the outstanding activities =
and use deadline- and escalation processes as there is constant =
information available on the status of the different purchase =
requisitions .
 
 
Hope this helps,
 
 
Jeroen
 
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of =
M=E1rton Zsolt
Sent: 08 October 2004 16:17
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Sending e-mail without user
 
 
Dear workflow Users!
 
First of all, I would like to excuse because my English is not so good, =
but I will try to be as clear as I could.
 
I have a problem to resolve. My task is, to create a workflow for =
release of purchase requisitions. The release procedure has a single =
step in the SAP, but the customer will is, to define the workflow in =
such a way, that the release of the requisition gets split-levels!!
 
The first person, who will "release" the requisition, is not an SAP =
user. He is a person, who must get an e-mail sent by the SAP Workflow =
and his duty is only to decide, that the requisition could be released =
or not.=20
 
The second person is an SAP user and he will get the task after the =
first person's answer. He will release the requisition with the release =
code assigned to the purchase requisition.=20
 
My problem is that, how can I create workflow task which will send =
information in e-mail to a person, who is not an SAP user and how can =
this users reply trigger a new workflow task? Or anyway, is it possible =
for somebody, who isn't  a user to generate a workflow step?
 
=20
 
I hope that I could made myself understood but if you have any other =
questions, please feel free to ask me.
 
Best regards
 
Zsolt Marton
 
=20
 
=20