Strange behaviour

[Robert vd Berg]

Hi all,
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We have some strange behavior with the workflows on production =
environment.
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1) workflows have a huge time of delay before the first workitem =
appears. This is when an agent starts the workflow with a =
start-transaction. You would expect that the first (dialog) workitem =
would appear within max. 2 minutes. Unfort., this happens after 15 =
minutes.
2) there is also a delay in the appearance of the first workitem when it =
starts with an event. This can also be app. 15 minutes.
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Could this delay be caused by performance settings (WF-BATCH has perhaps =
lower priority??)? Or is this due to bad workflow settings?
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3) when the workflows start with events, all the agents first get =
workitems in their inbox. After a while, the workitems disappear and =
only stay in the Inbox of the right agents (depending on a rule). Since =
the event is raised in a dunning run, the number of events are huge and =
the number of workitems thus also huge.
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How is this possible? Is this a workflow setting of a general SAP =
setting?
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Hope you can help....
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Regards,
Robert
 
 
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