Header problems with e-mail messages.... - UPDATE
Kjetil Kilhavn
kjetilk at statoil.com
Wed May 5 06:35:47 EDT 2004
I'm a bit late here, but now that I see you use Lotus there is another
possibility (which we use). I don't think I will recommend you to go this
path, but it would solve your problem for workflow messages. All
notifications about workflow are sent to a common mail-in database. A
program processes these and create new messages which are sent to the real
recipients. You can then filter out messages from test systems and you can
set whatever reply-to-address you want, as long as you have stored it
somewhere in the message from SAP. We use R3M attachments holding the
information we need and create these in our own program (i.e. we don't use
the standard notification program), but this is a legacy from the bad old
days.
--
Kjetil Kilhavn
"Dart, Jocelyn"
<jocelyn.dart at sap.co To: SAP-WUG at MITVMA.MIT.EDU
m> cc: (bcc: Kjetil Kilhavn)
Sent by: SAP Subject: Re: Header problems with e-mail messages.... - UPDATE
Workflow
<Owner-SAP-WUG at MITVM
A.MIT.EDU>
05.05.2004 01:17
Please respond to
"SAP Workflow Users'
Group"
Hi all,
If you just want to tell people "don't reply directly" then one way is to
create a standard text (transaction SO10) and just include that in all your
work item long texts. Then you can change the text in one place also.
Jocelyn
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
Michael Pokraka
Sent: Wednesday,5 May 2004 12:25 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Header problems with e-mail messages.... - UPDATE
Hi Edwin,
Just an opinion, but personally I'd avoid custom reply-to's in workflows
for
reasons of consistency. Users should know never to reply to anything coming
from '<xyz> System', period.
If they can reply to certain items but not others it could get a bit
confusing and you could end up with folks replying to deadline
notifications
and all kinds of stuff, and you need to think about reply-to's all the
time.
I'd prefer to stick to an informative message on how to proceed - or even
better is the mailto: suggestion of Jeffrey's.
Actually forwarding WF-BATCH's mail to the workflow admin is also a must
for
the same reason.
Cheers
Mike
Edwin Mukusha wrote:
> Thank you Jeffrey. I had never thought of the 'mailto:' option. That
will
> indeed give me yet another work-around. It works great in Lotus because
> lotus will highlight mailto line for you with a flashing underline. Then
> when you click the hyperlink Lotus ignores your 'default e-mail program'
> settings in Internet Explorer and creates a new (Memo) message within
> Lotus!
> I had already figured out how to vary the sender address on each e-mail.
> However the reply-to address that I am after is separate from the sender.
>
> I am still determined to be able to specify both the sender (from:) and
be
> able to specify a separate reply-to: address. This would allow the user
to
> get an e-mail in their inbox and see the fixed system e-mail address
from
> wf-batch and know straightaway that this is an SAP workflow message.
When
> the user clicks reply, the message header will automatically be filled
with
> a varying reply-to address directing replies to the appropriate contact
for
> that business process.
>
> Thank you.
>
>
> Edwin Mukusha
>
>
>
>
> |---------+---------------------------->
> | | "Jeffrey A. |
> | | Rappaport" |
> | | <Jeff at Business-Wo|
> | | rkflow.com> |
> | | |
> | | 05/03/2004 05:47 |
> | | PM |
> |---------+---------------------------->
> >
--------------------------------------------------------------------------------------------------------------|
> |
> |
> | To: "SAP Workflow Users' Group" <SAP-WUG at MITVMA.MIT.EDU>,
> Edwin Mukusha <emukusha at nebraska.edu> |
> | cc: SAP-WUG at MITVMA.MIT.EDU
> |
> | Subject: Re: Header problems with e-mail messages.... - UPDATE
> |
> >
--------------------------------------------------------------------------------------------------------------|
>
>
>
>
> Edwin,
>
> If the reply email address will always be the same, change
> WF-Batch's email address to the 'Reply To' address, this way the
> Users just need to hit Reply on the email. If the reply addresses
> vary, you can place a hyperlink in the body of the message like:
> 'mailto:emukusha at nebraska.edu?subject=Hello from Edwin'
>
> etc....etc...
>
> Jeffrey A. Rappaport
> Business Workflow, LLC
> Voice:(732)355-0123
> Fax: (509)757-4144
> Email:Jeff at Business-Workflow.com
> Web: www.Business-Workflow.com
>
>
> Quoting Edwin Mukusha <emukusha at nebraska.edu>:
>
>> Hello fellow workflowers,
>>
>> I just thought I would give you all an update on my quest to do the
>> seemingly simple; specify a reply-to address in an e-mail out of
>> SAP on
>> version 4.6C. The last time I left it with you all was that I was
>> going to
>> log my problem with SAP as an OSS note. After two explicit notes to
>> them
>> SAP is not willing to look at my problem because they feel that FM
>> SO_OBJECT_SEND is not released for customer use as per OSS note
>> 109533. So
>> I have to get my problem solved through remote consulting so that I
>> can be
>> charged a fee. This is a route that I will probably have to
>> pursue, and as
>> soon as I find a solution I will be sure to post it for you all.
>> In the
>> mean time I thought I would ask once again:
>>
>> Has anyone ever been able to specify a reply-to address on an
>> e-mail
>> emanating from the SAP system (4.6C)?
>>
>> What irks me about this whole issue is that I am trying to
>> something that
>> is standard functionality within e-mail systems worldwide.
>>
>> Thank you
>>
>> Edwin.
>>
>>
>>
>
--------------------------------------------------------------------------------
>
>>
>> Eduardo,
>>
>> Sorry maybe I was not clear enough in my last note. What I meant
>> was that
>> I have not managed to get the reply-to option in FM SO_OBJECT_SEND
>> using
>> the structure SOOS1. I can get function module to send out mail
>> fine but
>> mail header options do not seem to be working. To be more precise
>> the
>> parameter msg_rcpt-repextnam = 'user2 at xxxxxx.edu' is supposed to
>> specify
>> the 'reply-to' address and instead it only populates the 'from:'
>> address.
>>
>> I am getting the impression that the function module has a bug so I
>> am
>> going to go ahead and lodge (an official complaint) an OSS note
>> with SAP.
>>
>> Thanks for your help.
>>
>>
>>
>>
>>
>> |---------+--------------------------------->
>> | | Eduardo Pisatti |
>> | | <Eduardo.Pisatti at basf-|
>> | | arg.com.ar> |
>> | | Sent by: SAP Workflow |
>> | | <Owner-SAP-WUG at MITVMA.|
>> | | MIT.EDU> |
>> | | |
>> | | |
>> | | 04/26/2004 06:10 PM |
>> | | Please respond to "SAP|
>> | | Workflow Users' Group"|
>> |---------+--------------------------------->
>>
>>
>>
--------------------------------------------------------------------------------------------------------------|
>
>> |
>> |
>> | To: SAP-WUG at MITVMA.MIT.EDU
>> |
>> | cc:
>> |
>> | Subject: Re: Header problems with e-mail messages....
>> |
>>
>>
>>
--------------------------------------------------------------------------------------------------------------|
>
>>
>>
>>
>>
>> Hi Edwin,
>>
>> Tell me what you have in RCPTMAIL?. if you have in this one a
>> PDF or
>> Spool i can send to you another functions using for this.
>>
>> We send in PASUNTO = only a text (subject), not need any more.
>>
>> And please see if you have applied the notes 676985 (email
>> address for
>> email printer not in spool), before applied this notes we not send
>> any
>> mail, after yes.
>>
>>
>>
>>
>> Edwin Mukusha
>> <emukusha at nebraska. Para:
>> SAP-WUG at MITVMA.MIT.EDU
>> edu> cc:
>> Enviado por: SAP Asunto: Re:
>> Header
>> problems with e-mail messages....
>> Workflow
>> <Owner-SAP-WUG at MITV
>> MA.MIT.EDU>
>>
>>
>> 26/04/2004 16:00
>> Por favor, responda
>> a "SAP Workflow
>> Users' Group"
>>
>>
>>
>>
>>
>>
>> Dear Eduardo,
>>
>> Thank you very much for your quick response. I had also tried
>> using FM
>> SO_OBJECT_SEND and it does not work. Please tell me if you have
>> ever
>> actually go it to work and what parameters I have to specify in
>> what
>> combination to get it to work. My SOOS1 structure in my program
>> reads as
>> seen below.
>>
>> I finally got my other second option to work. The one were I prefix
>> the
>> sender's e-mail address with a descriptive text to show the e-mail
>> was an
>> SAP generated message. (Refer to my original message). But I would
>> like to
>> still get the reply-to option to work. Thank you.
>>
>>
> ________________________________________________________________________
>> data: msg_body like soli occurs 0,
>> msg_rcpt like soos1 occurs with header line,
>> hd_change like sood1.
>>
>> start-of-selection.
>>
>> clear msg_body.
>> append 'This is the body of the message.' to msg_body.
>> append 'It is great!' to msg_body.
>>
>> clear msg_rcpt.
>> msg_rcpt-sel = 'X'.
>> msg_rcpt-recextnam = 'user1 at xxxxxx.edu'.
>> msg_rcpt-recesc = 'U'.
>> msg_rcpt-repextnam = 'user2 at xxxxxx.edu'.
>> msg_rcpt-repesc = 'U'.
>> * msg_rcpt-sndnam = 'USERIDHERE'.
>> msg_rcpt-sndex = 'X'.
>> append msg_rcpt.
>>
>> clear hd_change.
>> hd_change-objla = sy-langu.
>> hd_change-o
> bjnam = 'RCPTMAIL'.
>> hd_change-objdes = 'This is the subject line.'.
>> hd_change-file_ext = 'RAW'.
>> hd_change-objlen = 510.
>>
>> call function 'SO_OBJECT_SEND'
>> exporting
>> object_hd_change = hd_change
>> object_type = 'RAW'
>> outbox_flag = 'X'
>> tables
>> objcont = msg_body
>> receivers = msg_rcpt
>> exceptions
>> active_user_not_exist = 1
>> communication_failure = 2
>> component_not_available = 3
>> folder_not_exist = 4
>> folder_no_authorization = 5
>> forwarder_not_exist = 6
>> note_not_exist = 7
>> object_not_exist = 8
>> object_no_authorization = 9
>> object_type_not_exist = 10
>> operation_no_authorization = 11
>> owner_not_exist = 12
>> parameter_error = 13
>> substitute_not_active = 14
>> substitute_not_defined = 15
>> system_failure = 16
>> too_much_receivers = 17
>> user_not_exist = 18
>> originator_not_exist = 19
>> originator_not_exist = 19
>> x_error = 20.
>>
>> if sy-subrc <> 0.
>> message e999(zh) with 'Function module returned:' sy-subrc.
>> endif.
>>
> ________________________________________________________________________
>>
>>
>>
>> |---------+--------------------------------->
>> | | Eduardo Pisatti |
>> | | <Eduardo.Pisatti at basf-|
>> | | arg.com.ar> |
>> | | Sent by: SAP Workflow |
>> | | <Owner-SAP-WUG at MITVMA.|
>> MIT.EDU> |
>> | | |
>> | | |
>> | | 04/26/2004 01:26 PM |
>> | | Please respond to "SAP|
>> | | Workflow Users'
>> Group"|
>>
>>
>>
--------------------------------------------------------------------------------------------------------------|
>
>>
>>
>> |
>> |
>> | To: SAP-WUG at MITVMA.MIT.EDU
>> |
>> | cc:
>> |
>> | Subject: Re: Header problems with e-mail messages....
>> |
>>
>>
>>
--------------------------------------------------------------------------------------------------------------|
>
>>
>>
>>
>>
>>
>>
>> Hi Edwin,
>>
>> The following is used by us to send mail, internal and external,
>> may be
>> this can help you.
>> In OSSS1 you can put for example: From, To (extern mail address),
>> email of
>> reply (external too), etc.
>>
>> FUNCTION ZAR_EMAIL.
>>
>
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