ITS configuration for CRM

[Dart, Jocelyn]

Jim,
There is a separate Universal Work List Administration iview which you should look at.
It's completely different for EP 5.0 versus EP 6.0 - however both versions require you to
do a "generation" - which basically looks at all your custom tasks and decides whether they
should be called in SAPGUI for HTML or using a special iview or whatever.
There is some doco on this in the iview studio - for EP 6.0 also have a look in the Netweaver 04
doco.
Jocelyn
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of Jim D Hill
Sent: Tuesday,22 June 2004 3:07 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: ITS configuration for CRM
 
 
Hi ,
We are trying to use the universal inbox from the portal to execute our
work items. In CRM we are running the basis version 6.2 . SAP has told us
we need
an ITS instance installed in order to execute workitems.
 
We have installed the ITS instance and also installed the template 'WEBGUI'
but
are still unable to execute these items. Can anyone tell me if there is
configuration in
CRM we must do to enable this to work ? I have searched the IMG's (SPRO)
and found nothing.
Any help would be greatly appreciated.
 
Regards,
Jim Hill