ITS configuration for CRM

[Jim D Hill]

Hi ,
We are trying to use the universal inbox from the portal to execute our
work items. In CRM we are running the basis version 6.2 . SAP has told us
we need
an ITS instance installed in order to execute workitems.
 
We have installed the ITS instance and also installed the template 'WEBGUI'
but
are still unable to execute these items. Can anyone tell me if there is
configuration in
CRM we must do to enable this to work ? I have searched the IMG's (SPRO)
and found nothing.
Any help would be greatly appreciated.
 
Regards,
Jim Hill