Execution of workitem is hanging

[Angeline Jan]

We have a workflow that is triggered off using changed doc 'Einkbeleg'
and object BUS2012.
 
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However, when the user executes the workitem (from the SAP office inbox)
in Production, it hangs.  Any help would be much appreciated.
 
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We're on 4.5 (yes I know, still in the dark ages....soon we'll be on 4.7
;o))
 
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Thanks
 
Angie
 
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