OSS Note 627397 Inquiry

[Martinek, Jerry]

Hi,
 
Has anyone installed the mentioned OSS note and if you did, how did you
acquire the software?
 
The note also makes reference to that you need an SAP Workflow consultant to
do the initial setup. What does this mean and what's so difficult about it
that we can't do it ourselves?
 
We are currently running on SAP 46C, using Outlook with MAPI for our
workflow.
 
Thank you
Jerry Martinek