Worklist gone when a SAP user is renamed

[John Wiese]

A possible approach for your problem:  use Substitution in R/3's Office
 
    Office ==> Administration ==> Substitute
 
In other words, for the "old user id's" identify a Substitution which
maps to their NEW 'equivalent ids' under your new scheme.
 
--John x2381
 
-----Original Message-----
From: Michael Pokraka [mailto:workflow at quirky.me.uk]
Sent: Wednesday, August 25, 2004 8:11 AM
To: SAP-WUG at mitvma.mit.edu
Subject: Re: Worklist gone when a SAP user is renamed
 
 
Hi,
'fraid to say you already answered your own question. There are a couple of
variations you may want to consider: Mass forwarding etc. Also remember to
update all your agent assignments. But you really should lock old users and
create new ones (not sure about licensing implications).
 
This has a bigger effect though as many agent references are in documents -
what about that invoice query that gets sent to the PO creator from 6 weeks
ago and similar situations? (and what about traceability/audits). My usual
recommendation is of allowing 3 months for a user to truly expire, but this
varies according to the business. I've worked in environments where
documents remain active for over many years.
 
All I can say is it can get a little ugly, some scenarios won't even show up
in the WI without agent report (had an argument with OSS about this one,
they refused to fix it), so also check for old workitems still sitting in
status READY further down the line.
 
Good luck.
Cheers
Mike
 
 
Ronald.Haut at finanzit.com wrote:
> Hello all,
>
> we are about to change all user-ids in our SAP systems according to a
> unique naming convention. This affects about 300 users and most of them
are
> somehow involved in various workflow tasks. I have tried to test it within
> our development system. When a SAP user is renamed using transaction SU01
> the organizational environment is moved. But the whole worklist the
renamed
> user had before is gone. All workitem are still assgined to old user-id
and
> are not touched by SU01. I have created an OSS message with SAP but they
> replied that this would be standard behaviour because role resolution has
> already taken place when a workitem was assigned.  Has anyone ever had to
> deal with this kind of issue ? How could all workitem be updated regarding
> their current agent with new user-id ?
>
> The only way I can think of right now is to
> - create a new user-id
> - keep and lock old user-id
> - let new user-id work as a substitute to old user-id
>
> I hope somebody comes along with an easier way.
>
> Best regards,
>
> Ronald
>
>