Worklist gone when a SAP user is renamed

[Michael Pokraka]

Hi,
'fraid to say you already answered your own question. There are a couple =
of
variations you may want to consider: Mass forwarding etc. Also remember t=
o
update all your agent assignments. But you really should lock old users a=
nd
create new ones (not sure about licensing implications).
 
This has a bigger effect though as many agent references are in documents=
 -
what about that invoice query that gets sent to the PO creator from 6 wee=
ks
ago and similar situations? (and what about traceability/audits). My usua=
l
recommendation is of allowing 3 months for a user to truly expire, but th=
is
varies according to the business. I've worked in environments where
documents remain active for over many years.
 
All I can say is it can get a little ugly, some scenarios won't even show=
 up
in the WI without agent report (had an argument with OSS about this one,
they refused to fix it), so also check for old workitems still sitting in
status READY further down the line.
 
Good luck.
Cheers
Mike
 
 
Ronald.Haut at finanzit.com wrote:
> Hello all,
>
> we are about to change all user-ids in our SAP systems according to a
> unique naming convention. This affects about 300 users and most of them=
 are
> somehow involved in various workflow tasks. I have tried to test it wit=
hin
> our development system. When a SAP user is renamed using transaction SU=
01
> the organizational environment is moved. But the whole worklist the ren=
amed
> user had before is gone. All workitem are still assgined to old user-id=
 and
> are not touched by SU01. I have created an OSS message with SAP but the=
y
> replied that this would be standard behaviour because role resolution h=
as
> already taken place when a workitem was assigned.  Has anyone ever had =
to
> deal with this kind of issue ? How could all workitem be updated regard=
ing
> their current agent with new user-id ?
>
> The only way I can think of right now is to
> - create a new user-id
> - keep and lock old user-id
> - let new user-id work as a substitute to old user-id
>
> I hope somebody comes along with an easier way.
>
> Best regards,
>
> Ronald
>
>