Problem with forwarded work items

[Michael Pokraka]

Interesting one... If SAP says this is valid design (and I'd agree) then
you're all but stuck with it.
Perhaps it may be worthwhile looking at the process instead? Is this kind=
 of
forwarding a regular occurrence? If so, perhaps a decision or an agent
selection task may be more appropriate. If it already is a decision then
you're set: Stick it in a loop and add another choice. If it's not so
regular then perhaps it's not a big issue to ask users to forward back to
their org unit instead of replace?
Cheers
Mike
 
Joachim Haibt wrote:
> Hi workflowers,
>
> we have the following problem: if a user reserves a work item that has
> been forwarded several times and then replaces it, it is sent back to
> the inboxes of all users that were in the forwarding chain and not only
> to the last one.
>
> Example: A work item is created by a general task and through a role it
> is sent to team 1 (organisational unit) with 5 users. Agent A of team 1
> forwards the work item to team 2 with 6 users. Agent B of team 2
> reserves the work item and then replaces it. The work item is now
> displayed in the inboxes of all members of team 1 and team 2. In this
> case we would like the work item to be displayed only in the inboxes of
> team 2.
> Does anybody know if this is possible?
> SAP says that it is valid design that after replacing the work item it
> goes back to all the users to whom it had been assigned before.
> Thanks in advance for your help!
>
> Joachim
>
>