Workitem error - workflow administrator is not notified

Tue Oct 21 03:48:10 EDT 2003

Carolyn,

We're on 4.6C support package SAPKB46C41. I implemented note '375994 - No error notification for Workflow
Administrator' to correct this. Now the workflow administrator is nortified of all workflow errors. Hope this
helps.

The note applies to the following releases:

46C          SAPKB46C44
46D          SAPKB46D33

Regards,

Fred Kouw

Carolyn Fuller wrote:

> Michael,
>
> We are on version 4.6c support pack 42. I looked for an OSS note but
> didn't see any short descriptions that looked appropriate. You don't
> happen to know the note number do you?
>
> Thanks,
>
> Carolyn
> On Monday, October 20, 2003, at 12:23 PM, Michael Pokraka wrote:
>
> > Hi Carolyn,
> > What version? I've seen these missing on a 4.6c system, fixed
> > somewhere between support packs 34 and 44. There should probably be an
> > OSS note if you're not planning a hotpack upgrade in the near furute,
> > otherwise you can always use SWID on a regular basis to check for
> > errors.
> > Cheers
> > Mike
> >
> > On Mon, Oct 20, 2003 at 12:07:47PM -0400, Carolyn Fuller wrote:
> >> Jocelyn,
> >>
> >> Yes, I did attend BC601 & BC610. SWU3 was covered but the override in
> >> the workflow header data was not covered. I figured that out back on
> >> the job after the classes. By the way, I did not figure out what the
> >> workflow template "responsible person" does (PFTC_CHG -> Additional
> >> data -> Person responsible -> Create). Do you know?
> >>
> >> In the case I mention below, the workflow administrator set via SWU3
> >> has not been overridden by the workflow header data. Therefore, my
> >> expectation is that our workflow administrator would receive a notice
> >> when the error occurred, but she did not. In fact the same error
> >> occurred a half dozen times before someone contacted her to research
> >> what was happening.
> >>
> >> The workitems in error were executing a custom asynchronous method
> >> which was attempting to post an FI document via FBV0. The errors were
> >> caused because the person executing the step lacked the necessary
> >> authorizations for posting FI documents. I find the documentation
> >> concerning exception handling and asynchronous methods to be somewhat
> >> confusing, but I'm assuming that since the workitem was in error, the
> >> lack of exception handling in this asynchronous method is not the
> >> issue.
> >>
> >> So, I'm still at a loss as to why the item did not appear in the
> >> workflow administrator's inbox. Any ideas?
> >>
> >> Carolyn
> >> On Sunday, October 19, 2003, at 07:41 PM, Dart, Jocelyn wrote:
> >>
> >>> Hi Carolyn,
> >>> Have you attended any of the workflow courses as yet? Specifically
> >>> BC601 or BIT601?
> >>> A mail notifying the workflow administrator (as specified in
> >>> transaction SWU3 or in the workflow header data) of the error is sent
> >>> so that the workflow administrator can fix it.
> >>> Of course the work item in error still sits in the agent's inbox if
> >>> that is where it was before the error.
> >>> Error work items are not redirected.
> >>> Regards,
> >>>        Jocelyn Dart
> >>> Consultant (SRM, EBP, Workflow)
> >>> and co-author of the book
> >>> "Practical Workflow for SAP"
> >>> SAP Australia
> >>> email: jocelyn.dart at sap.com
> >>> phone: +61 412 390 267
> >>> fax:   +61 2 9935 4880
> >>>
> >>>
> >>>
> >>>
> >>> -----Original Message-----
> >>> From: Carolyn Fuller [mailto:fuller at MIT.EDU]
> >>> Sent: Saturday,18 October 2003 6:23 AM
> >>> To: SAP-WUG at MITVMA.MIT.EDU
> >>> Subject: Workitem error - workflow administrator is not notified
> >>>
> >>>
> >>> Hi all,
> >>>
> >>> We have a workitem that has an error status. It went back into the
> >>> initiator's inbox instead of the workflow administrator's inbox. I've
> >>> checked the workflow template header tab, "Responsibs." and the
> >>> "System
> >>> administrator for workflow expression" is empty. Are there other ways
> >>> to override where workitems in error are routed?
> >>>
> >>> ---
> >>> Carolyn Fuller
> >>> Massachusetts Institute of Technology
> >>> Financial Systems Services
> >>> Senior Analyst/ Programmer
> >>> (617) 253-6213
> >>> http://fuller.mit.edu/
> >>>
> >>
> >> ---
> >> Carolyn Fuller
> >> Massachusetts Institute of Technology
> >> Financial Systems Services
> >> Senior Analyst/ Programmer
> >> (617) 253-6213
> >> http://fuller.mit.edu/
> >>
>
> ---
> Carolyn Fuller
> Massachusetts Institute of Technology
> Financial Systems Services
> Senior Analyst/ Programmer
> (617) 253-6213
> http://fuller.mit.edu/
>
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