Workitem error - workflow administrator is not notified

[Carolyn Fuller]

Michael,
 
We are on version 4.6c support pack 42. I looked for an OSS note but
didn't see any short descriptions that looked appropriate. You don't
happen to know the note number do you?
 
Thanks,
 
Carolyn
On Monday, October 20, 2003, at 12:23 PM, Michael Pokraka wrote:
 
> Hi Carolyn,
> What version? I've seen these missing on a 4.6c system, fixed
> somewhere between support packs 34 and 44. There should probably be an
> OSS note if you're not planning a hotpack upgrade in the near furute,
> otherwise you can always use SWID on a regular basis to check for
> errors.
> Cheers
> Mike
>
> On Mon, Oct 20, 2003 at 12:07:47PM -0400, Carolyn Fuller wrote:
>> Jocelyn,
>>
>> Yes, I did attend BC601 & BC610. SWU3 was covered but the override in
>> the workflow header data was not covered. I figured that out back on
>> the job after the classes. By the way, I did not figure out what the
>> workflow template "responsible person" does (PFTC_CHG -> Additional
>> data -> Person responsible -> Create). Do you know?
>>
>> In the case I mention below, the workflow administrator set via SWU3
>> has not been overridden by the workflow header data. Therefore, my
>> expectation is that our workflow administrator would receive a notice
>> when the error occurred, but she did not. In fact the same error
>> occurred a half dozen times before someone contacted her to research
>> what was happening.
>>
>> The workitems in error were executing a custom asynchronous method
>> which was attempting to post an FI document via FBV0. The errors were
>> caused because the person executing the step lacked the necessary
>> authorizations for posting FI documents. I find the documentation
>> concerning exception handling and asynchronous methods to be somewhat
>> confusing, but I'm assuming that since the workitem was in error, the
>> lack of exception handling in this asynchronous method is not the
>> issue.
>>
>> So, I'm still at a loss as to why the item did not appear in the
>> workflow administrator's inbox. Any ideas?
>>
>> Carolyn
>> On Sunday, October 19, 2003, at 07:41 PM, Dart, Jocelyn wrote:
>>
>>> Hi Carolyn,
>>> Have you attended any of the workflow courses as yet? Specifically
>>> BC601 or BIT601?
>>> A mail notifying the workflow administrator (as specified in
>>> transaction SWU3 or in the workflow header data) of the error is sent
>>> so that the workflow administrator can fix it.
>>> Of course the work item in error still sits in the agent's inbox if
>>> that is where it was before the error.
>>> Error work items are not redirected.
>>> Regards,
>>>        Jocelyn Dart
>>> Consultant (SRM, EBP, Workflow)
>>> and co-author of the book
>>> "Practical Workflow for SAP"
>>> SAP Australia
>>> email: jocelyn.dart at sap.com
>>> phone: +61 412 390 267
>>> fax:   +61 2 9935 4880
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>>> From: Carolyn Fuller [mailto:fuller at MIT.EDU]
>>> Sent: Saturday,18 October 2003 6:23 AM
>>> To: SAP-WUG at MITVMA.MIT.EDU
>>> Subject: Workitem error - workflow administrator is not notified
>>>
>>>
>>> Hi all,
>>>
>>> We have a workitem that has an error status. It went back into the
>>> initiator's inbox instead of the workflow administrator's inbox. I've
>>> checked the workflow template header tab, "Responsibs." and the
>>> "System
>>> administrator for workflow expression" is empty. Are there other ways
>>> to override where workitems in error are routed?
>>>
>>> ---
>>> Carolyn Fuller
>>> Massachusetts Institute of Technology
>>> Financial Systems Services
>>> Senior Analyst/ Programmer
>>> (617) 253-6213
>>> http://fuller.mit.edu/
>>>
>>
>> ---
>> Carolyn Fuller
>> Massachusetts Institute of Technology
>> Financial Systems Services
>> Senior Analyst/ Programmer
>> (617) 253-6213
>> http://fuller.mit.edu/
>>
 
---
Carolyn Fuller
Massachusetts Institute of Technology
Financial Systems Services
Senior Analyst/ Programmer
(617) 253-6213
http://fuller.mit.edu/