Workitem error - workflow administrator is not notified

[David E. Yung]

Carolyn,=20
 
I don't know why you are getting this problem but a suggestion that I =
have with regards to your workflow is that since you are using a custom =
method, you can raise an exception from within this method when an error =
occurs and then catch it in the workflow.  When this exception is =
caught, the workflow can explicitly send a message to the Administrator. =
=20
 
If you can't find a way to fix your problem with the standard =
configuration for error handling and administrator notifications, this =
may be a viable option.
 
Regards
 
David Yung
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of =
Carolyn Fuller
Sent: Monday, October 20, 2003 09:08
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Workitem error - workflow administrator is not notified
 
Jocelyn,
 
Yes, I did attend BC601 & BC610. SWU3 was covered but the override in
the workflow header data was not covered. I figured that out back on
the job after the classes. By the way, I did not figure out what the
workflow template "responsible person" does (PFTC_CHG -> Additional
data -> Person responsible -> Create). Do you know?
 
In the case I mention below, the workflow administrator set via SWU3
has not been overridden by the workflow header data. Therefore, my
expectation is that our workflow administrator would receive a notice
when the error occurred, but she did not. In fact the same error
occurred a half dozen times before someone contacted her to research
what was happening.
 
The workitems in error were executing a custom asynchronous method
which was attempting to post an FI document via FBV0. The errors were
caused because the person executing the step lacked the necessary
authorizations for posting FI documents. I find the documentation
concerning exception handling and asynchronous methods to be somewhat
confusing, but I'm assuming that since the workitem was in error, the
lack of exception handling in this asynchronous method is not the issue.
 
So, I'm still at a loss as to why the item did not appear in the
workflow administrator's inbox. Any ideas?
 
Carolyn
On Sunday, October 19, 2003, at 07:41 PM, Dart, Jocelyn wrote:
 
> Hi Carolyn,
> Have you attended any of the workflow courses as yet? Specifically
> BC601 or BIT601?
> A mail notifying the workflow administrator (as specified in
> transaction SWU3 or in the workflow header data) of the error is sent
> so that the workflow administrator can fix it.
> Of course the work item in error still sits in the agent's inbox if
> that is where it was before the error.
> Error work items are not redirected.
> Regards,
>         Jocelyn Dart
> Consultant (SRM, EBP, Workflow)
> and co-author of the book
> "Practical Workflow for SAP"
> SAP Australia
> email: jocelyn.dart at sap.com
> phone: +61 412 390 267
> fax:   +61 2 9935 4880
>
>
>
>
> -----Original Message-----
>> From: Carolyn Fuller [mailto:fuller at MIT.EDU]
> Sent: Saturday,18 October 2003 6:23 AM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Workitem error - workflow administrator is not notified
>
>
> Hi all,
>
> We have a workitem that has an error status. It went back into the
> initiator's inbox instead of the workflow administrator's inbox. I've
> checked the workflow template header tab, "Responsibs." and the =
"System
> administrator for workflow expression" is empty. Are there other ways
> to override where workitems in error are routed?
>
> ---
> Carolyn Fuller
> Massachusetts Institute of Technology
> Financial Systems Services
> Senior Analyst/ Programmer
> (617) 253-6213
> http://fuller.mit.edu/
>
 
---
Carolyn Fuller
Massachusetts Institute of Technology
Financial Systems Services
Senior Analyst/ Programmer
(617) 253-6213
http://fuller.mit.edu/