Workitem error - workflow administrator is not notified

[Michael Pokraka]

Hi Carolyn,
What version? I've seen these missing on a 4.6c system, fixed somewhere between support packs 34 and 44. There should probably be an OSS note if you're not planning a hotpack upgrade in the near furute, otherwise you can always use SWID on a regular basis to check for errors.
Cheers
Mike
 
On Mon, Oct 20, 2003 at 12:07:47PM -0400, Carolyn Fuller wrote:
> Jocelyn,
>
> Yes, I did attend BC601 & BC610. SWU3 was covered but the override in
> the workflow header data was not covered. I figured that out back on
> the job after the classes. By the way, I did not figure out what the
> workflow template "responsible person" does (PFTC_CHG -> Additional
> data -> Person responsible -> Create). Do you know?
>
> In the case I mention below, the workflow administrator set via SWU3
> has not been overridden by the workflow header data. Therefore, my
> expectation is that our workflow administrator would receive a notice
> when the error occurred, but she did not. In fact the same error
> occurred a half dozen times before someone contacted her to research
> what was happening.
>
> The workitems in error were executing a custom asynchronous method
> which was attempting to post an FI document via FBV0. The errors were
> caused because the person executing the step lacked the necessary
> authorizations for posting FI documents. I find the documentation
> concerning exception handling and asynchronous methods to be somewhat
> confusing, but I'm assuming that since the workitem was in error, the
> lack of exception handling in this asynchronous method is not the issue.
>
> So, I'm still at a loss as to why the item did not appear in the
> workflow administrator's inbox. Any ideas?
>
> Carolyn
> On Sunday, October 19, 2003, at 07:41 PM, Dart, Jocelyn wrote:
>
> >Hi Carolyn,
> >Have you attended any of the workflow courses as yet? Specifically
> >BC601 or BIT601?
> >A mail notifying the workflow administrator (as specified in
> >transaction SWU3 or in the workflow header data) of the error is sent
> >so that the workflow administrator can fix it.
> >Of course the work item in error still sits in the agent's inbox if
> >that is where it was before the error.
> >Error work items are not redirected.
> >Regards,
> >        Jocelyn Dart
> >Consultant (SRM, EBP, Workflow)
> >and co-author of the book
> >"Practical Workflow for SAP"
> >SAP Australia
> >email: jocelyn.dart at sap.com
> >phone: +61 412 390 267
> >fax:   +61 2 9935 4880
> >
> >
> >
> >
> >-----Original Message-----
> >From: Carolyn Fuller [mailto:fuller at MIT.EDU]
> >Sent: Saturday,18 October 2003 6:23 AM
> >To: SAP-WUG at MITVMA.MIT.EDU
> >Subject: Workitem error - workflow administrator is not notified
> >
> >
> >Hi all,
> >
> >We have a workitem that has an error status. It went back into the
> >initiator's inbox instead of the workflow administrator's inbox. I've
> >checked the workflow template header tab, "Responsibs." and the "System
> >administrator for workflow expression" is empty. Are there other ways
> >to override where workitems in error are routed?
> >
> >---
> >Carolyn Fuller
> >Massachusetts Institute of Technology
> >Financial Systems Services
> >Senior Analyst/ Programmer
> >(617) 253-6213
> >http://fuller.mit.edu/
> >
>
> ---
> Carolyn Fuller
> Massachusetts Institute of Technology
> Financial Systems Services
> Senior Analyst/ Programmer
> (617) 253-6213
> http://fuller.mit.edu/