Highlights and underline texts do not work with SENDTASKDESCRIPTION method

[M Doe]

Oh- Thank you Mike for responding.
 
I was wondering that when my mail is sent to more than 500 group members and
with so many bright minds out there how come there was no response!
 
I have been calling the  SAP 'Basis' people at my company about this mail
setup but they don't know anything about it.  I have also spoken to the
"lotus programmer" and he claims this is not Lotus related.
 
I will try to find out where this setup is and if or when I find out I will
definitely post my results.
 
Thanks.
Monica.
 
 
>From: Michael Pokraka <workflow at quirky.me.uk>
>Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Re: Highlights and underline texts do not work with
>SENDTASKDESCRIPTION method
>Date: Wed, 19 Nov 2003 16:55:45 -0000
>
>Hi Monica,
>Most likely your mail is sent as plain text - without formatting. I can't
>remember where this is configured in SAP, but it's definitely part of the
>mail setup - not workflow. It could also be in the Notes/Exchange side. A
>simple way to tell is that Outlook by default shows plaintext messages in
>a courier font.
>Cheers
>Mike
>
>Somewhere in the mists of time M Doewrote:
> > Since I had not heard any response from the group I had written to SAP
>about
> > this.  SAP's response was that - "since in R/3 you can see the
>highlights and underline when you do a Print or Print Review from the
>task
> > description
> > screen then the problem is not in R/3 but in Lotus Notes".
> >
> > But it is not just Lotus Notes- none of this formatting is working in
>Outlook or any other internet address.  I believe that the in R/3 task
>description we are using SAPscript to do the highlighting and underline.
>Does that translation get lost when you are using the email step.
> >
> > Would appreciate any thoughts on this matter?
> >
> > Regards,
> > Monica
> >
> >
> >
> >
> >
> > Hi all,
> >
> > I have a step in my workflow where I am using SELFITEM and
> > SENDTASKDESCRIPTION and sending an email to an internet address.  I have
>the
> > message written in the "task description" tab and specified some text as
>highlighted and some underlined with the "character format" button on
>that screen.
> >
> > When I execute a print preview or a print right on the task the text
>does show up as highlighted and underlined. But when the agent receives
>an email
> > in their lotus inbox with that text neither the highlight nor the
>underline
> > shows up.  The text shows up without the underline and highlight.
> >
> > What am I missing.  Do I need to specify something somewhere?
> >
> > Thanks in advance for your help.
> >
> > Regards,
> > Monica
> >
> > _________________________________________________________________
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