Highlights and underline texts do not work with SENDTASKDESCRIPTION method

[Michael Pokraka]

Hi Monica,
Most likely your mail is sent as plain text - without formatting. I can't
remember where this is configured in SAP, but it's definitely part of the
mail setup - not workflow. It could also be in the Notes/Exchange side. A
simple way to tell is that Outlook by default shows plaintext messages in
a courier font.
Cheers
Mike
 
Somewhere in the mists of time M Doewrote:
> Since I had not heard any response from the group I had written to SAP
about
> this.  SAP's response was that - "since in R/3 you can see the
highlights and underline when you do a Print or Print Review from the
task
> description
> screen then the problem is not in R/3 but in Lotus Notes".
>
> But it is not just Lotus Notes- none of this formatting is working in
Outlook or any other internet address.  I believe that the in R/3 task
description we are using SAPscript to do the highlighting and underline.
Does that translation get lost when you are using the email step.
>
> Would appreciate any thoughts on this matter?
>
> Regards,
> Monica
>
>
>
>
>
> Hi all,
>
> I have a step in my workflow where I am using SELFITEM and
> SENDTASKDESCRIPTION and sending an email to an internet address.  I hav=
e
the
> message written in the "task description" tab and specified some text a=
s
highlighted and some underlined with the "character format" button on
that screen.
>
> When I execute a print preview or a print right on the task the text
does show up as highlighted and underlined. But when the agent receives
an email
> in their lotus inbox with that text neither the highlight nor the under=
line
> shows up.  The text shows up without the underline and highlight.
>
> What am I missing.  Do I need to specify something somewhere?
>
> Thanks in advance for your help.
>
> Regards,
> Monica
>
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