RSWUWFML - forwarded workitems not selected

[Kjetil Kilhavn]

We have a different strategy now (we used to notify about every workitem
before our upgrade to 46C). We use the function which evaluates a person's
workflow inbox and send a message if there is anything there. The program
runs every morning for any task (except those explicitly excluded) and more
often for the more critical tasks.
 
Advantages:
- deleting the e-mail won't help the user ...
- forwarding etc. is not a problem
 
Disadvantages:
- increased number of e-mail messages
- no information about the tasks as only one message is sent for any number
of workitems
--
Kjetil Kilhavn
 
 
 
 
 
                    "Soady, Phil"
                    <phil.soady at sap.com>        To:     SAP-WUG at MITVMA.MIT.EDU
                    Sent by: SAP                cc:     (bcc: Kjetil Kilhavn)
                    Workflow                    Subject:     Re: RSWUWFML - forwarded workitems not selected
                    <Owner-SAP-WUG at MITVM
                    A.MIT.EDU>
 
 
                    23.05.2003 16:41
                    Please respond to
                    "SAP Workflow Users'
                    Group"
 
 
 
 
 
 
Wouldn't be the first time I saw a customized version of RSWUWFML.
Check the logic in the code around the TIME calculation very carefully.
Now imagine what happens to the exact second... if a workitem was created
in the same second that the report claims to checked until.
 
ie READ UPTO 02:20:31 but the physically the system had just clicked to
over
to 02:20:31  the second 31 is 1 second long. In this second  a new workitem
could be
created.  On top of that, the system needs some physical time after
building the
SWWWIHEAD  record with the timestamp, to physically create it.
 
ie the record with the time 02:20:31 my not physically be visible to
other processes for some seconds later due to the physical write commit
work.
 
I made new version to actually work on a slight delay.
This also allows for the Workitems that may be processed immediately
online,
or be terminated quickly by some event to be killed before sending them
out.
 
So add you issue with the creation time of the record and other time points
ie when forwarded, you have room for improvement.
The logic gets tricky if the original person should NOT receive a new mail
telling them about the item they just forwarded !!!
 
Your problem I see as a weakness and not a bug. But you may care to argue
otherwise.
regards
Phil.
 
Phil Soady
Senior Consultant
Business Technologies
SAP Australia
* : 0412 213 079
* : phil.soady at sap.com
 
 
 
 
 
-----Original Message-----
From: Robin Sahasranam [mailto:Rsahasranam at worldbank.org]
Sent: Saturday, May 24, 2003 12:00 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: RSWUWFML - forwarded workitems not selected
 
 
Greetings,
 
I have been testing the report RSWUWFML which sends emails to users when
they have new workitems in their Inbox. One limitation I have run into is
that if a user forwards a workitem to another user and the workitem was
created prior to the job's latest run, then the item is not selected for
the
email alert. The report apparently uses the creation timestamp of the
workitem from SWWWIHEAD, which does not change when a workitem is
forwarded. When a workitem is forwarded to a user, it is a "new" workitem
for the user, regardless of when it was originally created. Not including
forwarded
workitems in our email alerts would be seen as a serious shortcoming by our
users.
 
As far as I know, the information on forwarded workitems is available in
SWWLOGHIST. One way for us to include the forwarded items would be to
modify the report and select from SWWLOGHIST using METHOD, METH_EDATE
METH_ETIME. Unless we build a new index on these fields it will take too
long to run.
 
Has any of you faced this issue and did you find a way to include forwarded
workitems? Would love to hear your suggestions. Thanks in advance.
 
Robin Sahasranam
World Bank
 
 
 
 
 
-------------------------------------------------------------------
The information contained in this message may be CONFIDENTIAL and is
intended for the addressee only. Any unauthorised use, dissemination of the
information or copying of this message is prohibited. If you are not the
addressee, please notify the sender immediately by return e-mail and delete
this message.
Thank you.