Role Resolution Error

[David Weston]

Dadi, we did this for a client in Ottawa by creating our own function module
that calls the RH_ACT_LEADING_POSITION and then the RH_STRUC_GET functions in a
loop. We also check that if no infotype 105 relationship is created we also go
up the org chain again.
 
Hope this helps.
Dave
 
Quoting "Panthaki, Dadi" <Dadi_Panthaki at sony.ca>:
 
> Folks,
>
> We have modified the Travel Expense Approval template # WS20000040. The
> trigger for start of the workflow is BUS2089 Created.
>
> The very first step in the workflow is a Decision Step, to either approve or
> reject the expense report. In this step the Agent is determined by Role
> 00000168 Manager(US).
>
> The workflow works fine as long as the Manager of the employee is active in
> our HR org structure.
>
> We have cases where a manager position is vacant, as the employee has left
> the company. In these cases when an employee of a manager, who is no longer
> occupying this position, submits an expense report the workflow errors out
> with a message "Role could not be resolved: agent not determined".
>
> Is there any way in which I can get the workflow to go to the Manager's
> Manager? (Manager's Manager position is not vacant)
>
> How Can I deal with this situation so that the workflow does not error out?
>
> Also how can I restart the workflow and direct it to the manager's Manager?
>
> Thanks
>
> Dadi
>
>
>