Role Resolution Error

[Wim Hilven]

Dadi,
 
Copy role 00000168 to your own,
build in test to check if ACTOR tab is empty..
when empty ...perform same action but now starting from the position you
have just found...
 
 
 
Kind Regards / Vriendelijke groeten / Amicalement,
 
Wim Hilven
 
 
 
 
-----Original Message-----
From: Panthaki, Dadi [mailto:Dadi_Panthaki at sony.ca]
Sent: 08 May 2003 15:13
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Role Resolution Error
 
 
Folks,
 
We have modified the Travel Expense Approval template # WS20000040. The
trigger for start of the workflow is BUS2089 Created.
 
The very first step in the workflow is a Decision Step, to either approve or
reject the expense report. In this step the Agent is determined by Role
00000168 Manager(US).
 
The workflow works fine as long as the Manager of the employee is active in
our HR org structure.
 
We have cases where a manager position is vacant, as the employee has left
the company. In these cases when an employee of a manager, who is no longer
occupying this position, submits an expense report the workflow errors out
with a message "Role could not be resolved: agent not determined".
 
Is there any way in which I can get the workflow to go to the Manager's
Manager? (Manager's Manager position is not vacant)
 
How Can I deal with this situation so that the workflow does not error out?
 
Also how can I restart the workflow and direct it to the manager's Manager?
 
Thanks
 
Dadi
 
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