Workflow logically deleted instead of invoking default rule

[Breslavets, Sergey]

Hi Dale,
 
this is correct - they must be defined as possible agents, or task must be
classified as 'General task'.
 
Default role (for task) is evaluated when no other responsible agents for the
corresponding workflow step were determined, and in any case all responsible
agents found (whether explicitly specified, or default) are validated against
the task possible agents (if the task is not General).
 
Sergey
 
 
 
 
 
 
-----Original Message-----
From: Dale Davis [mailto:dkdavis at us.ibm.com]
Sent: Thursday, January 23, 2003 5:51 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Workflow logically deleted instead of invoking default rule
Importance: High
 
 
Hi Folks:
 
I have a CRM workflow which dynamically selects the agent  for a dialog
step based on rule type FM. I am testing the scenario where the agent
determined by the rule is not a possible agent of the task. My expectation
is that my default rule assigned to the task which selects an administrator
should be invoked. Instead, I receive an error message, 'Responsible Agent
ACXXXXXXXis not a possible agent of task' ,  the dialog workitem is never
created, and the workflow is logically deleted.
 
 
Regards,
Dale Davis Jones
IBM / SAP Certified
Senior SAP Workflow/Webflow  PP Consultant - SAP Practice
 
IBM Business Consulting Services
Phone: 845-691-7861
           T/L 8-320-8440
  Internet Address: DKDAVIS at US.IBM.COM
 
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