Workflow logically deleted instead of invoking default rule

[Dale Davis]

Sergei,
 
While I agree with you that the default rule is probably invoked only  if
the exception 'Nobody Found' is raised , I disagree that  it is accurate
that the system response is to set  the workflow status to either error or
cancelled when the agent found by the rule is not a possible agent.
Instead, I would at least expect it to broadcast the workitem and only set
the workflow to error status if the
terminate flag is turned on for the rule.
I believe the logical deletion is a system glitch since I have not been
able to reproduce it, but I think the setting of the workflow to error
status is invalid. I am on CRM 3.0 with a 6.20 kernel and I believe this is
a bug since this behavior is inconsistent with the behavior of roles in
releases 4.6C and below. I found no release notes that stated that the
behavior of rules had changed in this aspect.
 
 
Regards,
Dale Davis Jones
IBM / SAP Certified
Senior SAP Workflow/Webflow  PP Consultant - SAP Practice
 
IBM Business Consulting Services
Phone: 845-691-7861
           T/L 8-320-8440
  Internet Address: DKDAVIS at US.IBM.COM
 
.......You can never discover new oceans unless you have the courage to
lose sight of the shore..........
 
 
"Breslavets, Sergey" <Sergey.Breslavets at anheuser-busch.com>@MITVMA.MIT.EDU>
on 01/23/2003 01:19:25 PM
 
Please respond to "SAP Workflow Users' Group" <SAP-WUG at MITVMA.MIT.EDU>
 
Sent by:    SAP Workflow <Owner-SAP-WUG at MITVMA.MIT.EDU>
 
 
To:    SAP-WUG at MITVMA.MIT.EDU
cc:
Subject:    Re: Workflow logically deleted instead of invoking default rule
 
 
 
Hi Dale,
 
this is correct - they must be defined as possible agents, or task must be
classified as 'General task'.
 
Default role (for task) is evaluated when no other responsible agents for
the
corresponding workflow step were determined, and in any case all
responsible
agents found (whether explicitly specified, or default) are validated
against
the task possible agents (if the task is not General).
 
Sergey
 
 
 
 
 
 
-----Original Message-----
From: Dale Davis [mailto:dkdavis at us.ibm.com]
Sent: Thursday, January 23, 2003 5:51 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Workflow logically deleted instead of invoking default rule
Importance: High
 
 
Hi Folks:
 
I have a CRM workflow which dynamically selects the agent  for a dialog
step based on rule type FM. I am testing the scenario where the agent
determined by the rule is not a possible agent of the task. My expectation
is that my default rule assigned to the task which selects an administrator
should be invoked. Instead, I receive an error message, 'Responsible Agent
ACXXXXXXXis not a possible agent of task' ,  the dialog workitem is never
created, and the workflow is logically deleted.
 
 
Regards,
Dale Davis Jones
IBM / SAP Certified
Senior SAP Workflow/Webflow  PP Consultant - SAP Practice
 
IBM Business Consulting Services
Phone: 845-691-7861
           T/L 8-320-8440
  Internet Address: DKDAVIS at US.IBM.COM
 
........You can never discover new oceans unless you have the courage to
 lose sight of the shore..........