Reassign workitem to different agent

[Dywan, Abigail]

Have you tried using deadline monitoring instead of just the simple =
deadline notification?  It will automatically set your current task to =
obsolete and then you can in the next step use the same task and a =
different agent...
 
Hope that helps!
Abby  :)
 
-----Original Message-----
From: Michael Pokraka [mailto:workflow at quirky.me.uk]
Sent: Wednesday, January 22, 2003 12:08 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Reassign workitem to different agent
 
 
Greetings all,
I've a simple enough requirement which seems to pop up everywhere:
When deadline expires, send workitem to someone else.
 
Now, to do this I can create a loop, evaluate agents, put them into an
container element, do task, check deadline expiration, if expired,
assign new agents and loop again. Not a major thing, but it does seem
overly complicated and will start to look pretty ugly if you have 12
tasks in a workflow which require this sort of construct.
 
My question thus: is there a 'cleaner' way of doing it? I was pondering
various alternatives, setting container flags to pass to a
responsibility (still needs a loop), or writing some ABAP to change it
to error status and perform a restart - this should reevaluate
the agents, but I'm not overly happy with the future comatibility of
that type of approach.
 
Any thoughts on this appreciated,
Cheers
Mike