Reassign workitem to different agent

Michael Pokraka workflow at quirky.me.uk
Wed Jan 22 12:07:32 EST 2003


Greetings all,
I've a simple enough requirement which seems to pop up everywhere:
When deadline expires, send workitem to someone else.
 
Now, to do this I can create a loop, evaluate agents, put them into an
container element, do task, check deadline expiration, if expired,
assign new agents and loop again. Not a major thing, but it does seem
overly complicated and will start to look pretty ugly if you have 12
tasks in a workflow which require this sort of construct.
 
My question thus: is there a 'cleaner' way of doing it? I was pondering
various alternatives, setting container flags to pass to a
responsibility (still needs a loop), or writing some ABAP to change it
to error status and perform a restart - this should reevaluate
the agents, but I'm not overly happy with the future comatibility of
that type of approach.
 
Any thoughts on this appreciated,
Cheers
Mike
 


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