Character formatting in Work Item text

[Villanueva, Marcelo]

SAP-CRM Version 6.2
 
Hi,
 
I have created a workflow which sends email to MS Outlook instead of going
to SAP Inbox. My item texts (long text) include texts that are underlined or
bold-print. The problem is when the recipient opens his/her email in MS
Outlook, he/she doesn't see the characters underlined or in bold-print but
just in plain text. I have tried adjusting some parameters in transaction
"SCOT" like changing "Output formats for SAP Documents"  from "TXT" to PCL,
PDF. But still, I don't get the formatting that I needed.
 
 
 
Regards,
 
Marc Villanueva
ABAP Developer
KPMG Australia
 
 
 
 
 
 
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