Rerouting WI to substitute

[Robert van den Berg]

I have created such a solution.
You can create a process control which set's the task with the passed
deadline to obsolete. Put this process control in the ptah of the passed
deadline (you have to create a modelled deadline).
Then, activate the "Obsolete" result in the task and you get a new path.
This is where you copy your primairy task and assign it to another agent.
Substitutes are found with FM RH_GET_STRUCTURE which you could use as rule
in your new task (create rule with container elements etc.etc.)
 
Robert v.d. Berg
 
>From: Michael Pokraka <workflow at quirky.me.uk>
>Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Rerouting WI to substitute
>Date: Fri, 21 Feb 2003 12:09:22 +0000
>
>Hi all,
>I've a request which I don't agree with and would like some opinions.
>Client would like to:
>- Send WI to principal agent
>- After deadline expires, remove and send to substitute
>- Send mail to agent and substitute and a process administrator to
>   inform them what happened.
>
>My recommendations were originally to send to both, and secordary
>ignores when not needed; or to simply set up a substitution and have
>either agent activate the substitution as necessary.
>The problems I see with the requests are:
>- Longer leadtimes, as we have to wait for a deadline to expire
>- Agent could legitimately be waiting for feedback etc. when deadline is
>   reached. Secondary agent starts working, first agent loses it,
>   confusion results, work is duplicated, item needs to be reforwarded an
>   a general waste of time is incurred.
>- Ugly workflow - a whole loop strugture needs to be maintained for 20+
>   steps in the workflow in question
>- Double the number of org assignments required to maintain / or
>   development required to read substitution.
>
>I have mentioned these, but client still insists on their route.
>Anyone done something similar and willing to share your observations?
>
>Thanks
>Mike
 
 
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