Rerouting WI to substitute

[Michael Pokraka]

Hi all,
I've a request which I don't agree with and would like some opinions.
Client would like to:
- Send WI to principal agent
- After deadline expires, remove and send to substitute
- Send mail to agent and substitute and a process administrator to
  inform them what happened.
 
My recommendations were originally to send to both, and secordary
ignores when not needed; or to simply set up a substitution and have
either agent activate the substitution as necessary.
The problems I see with the requests are:
- Longer leadtimes, as we have to wait for a deadline to expire
- Agent could legitimately be waiting for feedback etc. when deadline is
  reached. Secondary agent starts working, first agent loses it,
  confusion results, work is duplicated, item needs to be reforwarded an
  a general waste of time is incurred.
- Ugly workflow - a whole loop strugture needs to be maintained for 20+
  steps in the workflow in question
- Double the number of org assignments required to maintain / or
  development required to read substitution.
 
I have mentioned these, but client still insists on their route.
Anyone done something similar and willing to share your observations?
 
Thanks
Mike