New Agents are not receiving existing WorkItems

[Jaeger, Carsten (Calgary)]

Hi, Swami:
One of the ways I've solved this is to make the new person a substitute =
of one of the existing people in the workcenter.  This allows the new =
person to see items that have been created previously.  I usually let =
the substitution last for a month or so - at least until existing work =
items have been cleared.  We use this in a situation where we have =
Accounts Payable clerks doing similar jobs, i.e. it doesn't matter which =
one of them executes the workitem, but the new person definitely needs =
to work on items that were created before they joined the team. =20
 
Hope this helps.  cj
 
-----Original Message-----
From: Balasubramaniam, Swaminathan [mailto:SBalasubramaniam at medrad.com]
Sent: Thursday, April 17, 2003 8:13 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: New Agents are not receiving existing WorkItems
 
 
Hi,
We have a Workflow which uses a Role to route Workitems to corresponding
agents. The Role basically looks at the workcenter and grabs all the =
agents.
 
 
Whenever a new agent is added to the workcenter, all existing workitems
which are still in ready status does not reflect the new agent. However, =
any
new workitem created gets routed to the new agent. How can I fix this =
issue
for existing workitems, which are in ready status?
 
 
TIA
Swami