New Agents are not receiving existing WorkItems

[Ramki Maley]

The workflow inbox has a menu option to do it.
 
Regards,
Ramki
 
 
 
                      "Balasubramaniam,
                      Swaminathan"               To:       SAP-WUG at MITVMA.MIT.EDU
                      <SBalasubramaniam at m        cc:
                      edrad.com>                 Subject:  Re: New Agents are not receiving existing WorkItems
                      Sent by: SAP
                      Workflow
                      <Owner-SAP-WUG at MITV
                      MA.MIT.EDU>
 
 
                      04/17/03 10:27 AM
                      Please respond to
                      "SAP Workflow
                      Users' Group"
 
 
 
 
 
 
Alon,
How do I do the HR Org refresh? Is it a transaction like swu_obuf for
Runtime Buffer Sync?
 
Thanks
Swami
 
-----Original Message-----
From: Alon Raskin [mailto:araskin at 3i-consulting.com]
Sent: Thursday, April 17, 2003 10:21 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: New Agents are not receiving existing WorkItems
 
 
Hi Swami,
 
I am not sure... but I am guessing its a HR Org refresh issue. Have you
tried
refreshing the HR Org buffer?
 
Regards,
 
Alon
 
 
Quoting "Balasubramaniam, Swaminathan" <SBalasubramaniam at medrad.com>:
 
> Hi,
> We have a Workflow which uses a Role to route Workitems to corresponding
> agents. The Role basically looks at the workcenter and grabs all the
agents.
>
>
> Whenever a new agent is added to the workcenter, all existing workitems
> which are still in ready status does not reflect the new agent. However,
any
> new workitem created gets routed to the new agent. How can I fix this
issue
> for existing workitems, which are in ready status?
>
>
> TIA
> Swami
>
 
 
Alon Raskin
3i Consulting Group
http://www.3i-consulting.com
 
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