New Agents are not receiving existing WorkItems

[Balasubramaniam, Swaminathan]

But why should I create a substitution rule when the work item is still in
ready status? Doesn't this look like a bug?
 
Swami
 
-----Original Message-----
From: Jaeger, Carsten (Calgary) [mailto:Carsten_Jaeger at nexeninc.com]
Sent: Thursday, April 17, 2003 10:49 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: New Agents are not receiving existing WorkItems
 
 
Hi, Swami:
One of the ways I've solved this is to make the new person a substitute of
one of the existing people in the workcenter.  This allows the new person to
see items that have been created previously.  I usually let the substitution
last for a month or so - at least until existing work items have been
cleared.  We use this in a situation where we have Accounts Payable clerks
doing similar jobs, i.e. it doesn't matter which one of them executes the
workitem, but the new person definitely needs to work on items that were
created before they joined the team.
 
Hope this helps.  cj
 
-----Original Message-----
From: Balasubramaniam, Swaminathan [mailto:SBalasubramaniam at medrad.com]
Sent: Thursday, April 17, 2003 8:13 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: New Agents are not receiving existing WorkItems
 
 
Hi,
We have a Workflow which uses a Role to route Workitems to corresponding
agents. The Role basically looks at the workcenter and grabs all the agents.
 
 
Whenever a new agent is added to the workcenter, all existing workitems
which are still in ready status does not reflect the new agent. However, any
new workitem created gets routed to the new agent. How can I fix this issue
for existing workitems, which are in ready status?
 
 
TIA
Swami