Fax monitor

[Soden, John]

What 3rd party software are you using to send faxes - ours is configured =
to
send the status back to SAP office to notify the user of failures (withou=
t
any workflow requirements)=20
 
-----Original Message-----
From: Lynn Dorling-Williams [mailto:lynn.dorling-williams at uk.ibm.com]=20
Sent: Thursday, 17 April 2003 5:21 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Fax monitor
 
 
I have a requirement to start a workflow when a fax go into error status.=
 I'm
not sure if there is a standard workflow approach for this.  I can't see =
a
suitable template (but that may just be inexperience).
 
My thoughts so far are:
Starting an event from message control i.e. every time a fax is started s=
tart
workflow and wait for error status, end if process ok.  Seems too heavy
processing wise. Create some bespoke abap code that checks the spool queu=
e
frequently for errors and if one occurs triggers an event which triggers =
the
workflow. I think this would work but wonder if there is a standard appro=
ach
that I've missed.
 
I have also been looking at the Basis monitoring tool CCMS which looks li=
ke
it has an alert monitor which may help.
 
Any ideas would be welcome.
 
Thanks in advance
Lynn
 
 
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