Selected Agents

[Nobles, Diane]

Check to see if other users have the workitem.  WF-batch sends emails to all
system users for general tasks if the agent cannot be resolved.  Also if you
are using anything other than a user, check to ensure that the HR infotypes
0105 are set up correctly.  This could result in lack of agent resolution.
I've had both of these problems occur.
 
Diane H. Nobles
SAP Proj. Analyst, PM, WF
(757) 380-7250
 
 
-----Original Message-----
From: Smith, Cassaundra [mailto:Cassaundra.Smith at anheuser-busch.com]
Sent: Friday, October 25, 2002 3:11 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Selected Agents
 
 
Susan,
 
Yes, the workitem is really in this user's inbox.  The user sent me a screen
print of their inbox and she is logged on as herself.  I also ran the
function module rh_local_inbox_get for the user and then took the workitem
id of the workitem in question and ran swi1 for it.  I looked at the
selected agents for the workitem and this user is not one of them.  I can't
figure this out.
 
Casey
 
-----Original Message-----
From: Susan Keohan [mailto:skeohan at mit.edu]
Sent: Friday, October 25, 2002 2:00 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Selected Agents
 
 
Hi Cassaundra,
 
This won't be much help to you, because I am sure this never happens
anywhere else, but I also had the same thing happen.  The user who called
was not a selected agent. In my case, I am ashamed to say, the user who
called was logged on under the ID of one of the selected agents.
 
Can you see via SWI5 whether this workitem is truly in the inbox of the
caller ?
 
I am sure someone else on the list has a better answer...
Sue
 
Smith, Cassaundra wrote:
 
>All,
>
>I have a task within a workflow that has a role assigned to it.  The
>task is
set
>to a general task.  The role reads a custom table based on a key to get
>agents whom should receive the workitem.  I test the role by itself and
>it works fine returning correct agents.  I test the role in the
>workflow and it appears to work fine.  When I generate a workitem and
>look in the log and look at selected agents of the workitem, I see what
>appears to be the correct agents.  But I got an email from a user whom
>is not setup in this custom table  stating that she has this workitem
>in her inbox.  I get the workitem ID and look at it in the
log
>and look at the selected agents and this user is not in the list of the
selected
>agents.. So I was trying to think how this user could have the workitem
>in her inbox.  I checked to see if any of the listed selected agents
>for this workitem had this mysterious user setup as a substitute and
>they don't.  Can you shed
any
>light on this - have you seen this before.  How could a user who is not
>showing up in the selected agents list of a workitem have this workitem
>in their inbox.
>
>Thanks,
>
>Casey
>