Selected Agents

[Kevin Yu]

Casey,
 
Do any selected agents have had an auto-forwarding to the User who
received the workitem?  This could happen that the workitem was
auto-forwarded to the User!
 
Regrads,
 
Kevin.
 
 
"Smith, Cassaundra" wrote:
>
> All,
>
> I have a task within a workflow that has a role assigned to it.  The task is set
> to a general task.  The role reads a custom table based on a key to get agents
> whom should receive the workitem.  I test the role by itself and it works fine
> returning correct agents.  I test the role in the workflow and it appears to
> work fine.  When I generate a workitem and look in the log and look at selected
> agents of the workitem, I see what appears to be the correct agents.  But I got
> an email from a user whom is not setup in this custom table  stating that she
> has this workitem in her inbox.  I get the workitem ID and look at it in the log
> and look at the selected agents and this user is not in the list of the selected
> agents.. So I was trying to think how this user could have the workitem in her
> inbox.  I checked to see if any of the listed selected agents for this workitem
> had this mysterious user setup as a substitute and they don't.  Can you shed any
> light on this - have you seen this before.  How could a user who is not showing
> up in the selected agents list of a workitem have this workitem in their inbox.
>
> Thanks,
>
> Casey