Selected Agents

[Susan Keohan]

Hi Cassaundra,
 
This won't be much help to you, because I am sure this never happens
anywhere else, but I also had the same thing happen.  The user who
called was not a selected agent.
In my case, I am ashamed to say, the user who called was logged on under
the ID of one of the selected agents.
 
Can you see via SWI5 whether this workitem is truly in the inbox of the
caller ?
 
I am sure someone else on the list has a better answer...
Sue
 
Smith, Cassaundra wrote:
 
>All,
>
>I have a task within a workflow that has a role assigned to it.  The task is set
>to a general task.  The role reads a custom table based on a key to get agents
>whom should receive the workitem.  I test the role by itself and it works fine
>returning correct agents.  I test the role in the workflow and it appears to
>work fine.  When I generate a workitem and look in the log and look at selected
>agents of the workitem, I see what appears to be the correct agents.  But I got
>an email from a user whom is not setup in this custom table  stating that she
>has this workitem in her inbox.  I get the workitem ID and look at it in the log
>and look at the selected agents and this user is not in the list of the selected
>agents.. So I was trying to think how this user could have the workitem in her
>inbox.  I checked to see if any of the listed selected agents for this workitem
>had this mysterious user setup as a substitute and they don't.  Can you shed any
>light on this - have you seen this before.  How could a user who is not showing
>up in the selected agents list of a workitem have this workitem in their inbox.
>
>Thanks,
>
>Casey
>