Send mail body missing

Tue Oct 8 19:16:36 EDT 2002

Hi Jose,
Unfortunately there is a minimum size requirement on your screen size and resolution
to be able to see everything in the send mail step.
It sounds like your machine screen size is just too small.  I have had this
before when working on customer sites with old machines.

You can still use send mail steps in your situation, but not to create a mail
task from scratch.

What I suggest you do is:

1) Use transaction PFTC or PFTC_INS to create a SELFITEM.SENDTASKDESCRIPTION
task as normal - putting in your work item and long texts and any extra
container elements you need.

2) Go back to your workflow, add the send mail step, go to the Control tab,
type in your task number (TS.....) and press enter.  You can then sort out the
binding and everything will be fine.

This definitely works as I've had to do this several on sites with old machines.
It's still worth using the send mail step for the clarity it adds to your flowchart.

Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880

-----Original Message-----
From: Jose Burgman [AST] [mailto:jose.burgman at ast.co.za]
Sent: Wednesday, 9 October 2002 12:48 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Send mail body missing

My screen resolution is at maximum, icon bar is set to hide as well (have an old machine I'm afraid). Anyway of switching off this feature in SAPGUI?

Jose

-----Original Message-----
From: Van der Burg, Jeroen JA SITI-ITPSEE
[mailto:jeroen.vanderburg at shell.com]
Sent: Tuesday, October 08, 2002 4:37 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Send mail body missing

Sorry, was confused with mails which were actually sent out, you are still in the definition stage.

Have experienced that problem as well, the 'solution' is to maximise the screen as SAPgui removes the display of the free text lines first when the SAP screen does not fit your display settings. Just expand your screen resolution, I tend to also set my windows icon bar to hide automatically when
defining email texts.

Regards,

Jeroen

-----Original Message-----
From: Jose Burgman [AST] [mailto:jose.burgman at ast.co.za]
Sent: 08 October 2002 16:28
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Send mail body missing

Hi Jeroen

I'm in transaction PFTC_CHG, busy creating the workflow. I have a decision step - followed by an email step. In 46C you don't have the email wizard anymore, but SAP have given a new activity called "Send Mail" - this creates an email task with two tabs "Mail" and "Control". The problem is on the
"Mail" tab. On this tab you enter the recipient, the subject of the email, whether it must go express and, the mail body where you can enter the message you want to send. It is this mail body that is missing - I see a row of icons separated by a line where the mail body should be.

Regards

Jose

-----Original Message-----
From: Van der Burg, Jeroen JA SITI-ITPSEE
[mailto:jeroen.vanderburg at shell.com]
Sent: Tuesday, October 08, 2002 4:15 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Send mail body missing

Jose,

Need more information then that, but I would start with having a look at your conversion routines (transaction S_BCE_68001286) in combination with your settings for supported formats during sending (general node data -> internet -> 'Set' button). Check if your conversion result is acceptable for
outgoing mails.

Hope this helps,

Jeroen

-----Original Message-----
From: Jose Burgman [AST] [mailto:jose.burgman at ast.co.za]
Sent: 08 October 2002 16:06
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Send mail body missing

Hi everyone

We're on 4.6 C patch level 35 (33 for APPL). When I create a Send Mail step, the mail body is "missing". The subject header is fine, but the mail body is just not there. The icons are there though - the top line one cannot interact with, but the bottom two are available. Has any-one else encountered
something similar? I did a note search and nothing like that seems to come up - maybe I'm searching with the wrong keys. Any help will be appreciated.

Oh, I'm on SAPGUI 620 patch level 7.

Regards

Jose
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