Waiting events // Workitems in status IN PROCESS

[Felipe Uribe - SAP]

Hi everyone,
      We're using SAP R/3 vers 4.6b and Utilities solution and I have =
two bad situations as you can see:
      1. We are having problems with workflow of disconnetion, when we =
executed for 6123 items, only 1500 of these items display the status =
READY and the rest of them is still in status IN PROCESS and nothing =
happe. They are in a loop. If we check each steps of workflow execution =
they are at the first step.
 
       We were looking at OSS and found note 157155, the recommendation =
is to execute program RSWWERRE which releases all the items. After we =
run the program the results obtained were succesful, but we still need =
your help in order to determine the cause of this problem.
 
       Can you explain us what to do in order to avoid the execution of =
this program separately from the dunning run?? I don't know why this =
workitem remain in this status and it's not executed...
 
      2. The other problem is about the waiting event, I have severals =
workflows which contain some of those steps. The problem is when those =
workflows are in this waiting event and the respective event occurs in =
SAP, the system doesn't start the workflow immediately, It take more =
than 10 hours to start.
 
      I appreciate if some of you can help me with those two quetions.
 
      Bye
 
      Felipe Uribe=20
      =20
 
      Best Regards