Suggested Reading

[Steve Johnson]

Hi !
 
Can you tell us is this book speaks about the business
workflow in SAP?. or general workflow concepts.
 
Thanks
--- "Jensen, Ralph" <ralph.jensen at sap.com> wrote:
> Fellow Workflow Gurus,
>
> I came across a great resource on Workflow Modeling
> that I want to share
> with the group.  The book is titled, "Workflow
> Modeling, Tools for Process
> Improvement and Application Development" by Alec
> Sharp and Patric McDermont.
> Artech House Publishing at www.artechhouse.com .
>
> The authors hit on the approach, framing the
> process, conducting initial
> assessments, considering the environment, swim line
> diagrams, techniques for
> modeling the as-is process, characterizing the to-be
> process and use case
> scenario analysis.
>
> This text has helped me to become a more effective
> Workflow consultant as I
> am more prepared to walk into a process meeting and
> tear apart the processes
> and get business owners to realize the difference
> between "workflow" and
> business process.  Once we nail down the "to-be"
> processes, the final
> workflow definition and modeling was more effective
> and also turned the
> weight of the process definitions back on the
> business owners.
>
> Regards,
>
> Ralph Jensen
> Technical Consultant/CRM
> Professional Services Organization
> SAP America
>
> 600 Las Colinas Blvd, Suite 2000
> Irving, TX 75039
> T   972-443-3160
> F   972-868-2003
> M  817-819-2390
> E   ralph.jensen at sap.com
> http://www.sap.com
 
 
=====
Thanks in Advance.
 
Best Regards,
Steve
 
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