Suggested Reading

[Jensen, Ralph]

Fellow Workflow Gurus,
 
I came across a great resource on Workflow Modeling that I want to share
with the group.  The book is titled, "Workflow Modeling, Tools for Process
Improvement and Application Development" by Alec Sharp and Patric McDermont.
Artech House Publishing at www.artechhouse.com .
 
The authors hit on the approach, framing the process, conducting initial
assessments, considering the environment, swim line diagrams, techniques for
modeling the as-is process, characterizing the to-be process and use case
scenario analysis.
 
This text has helped me to become a more effective Workflow consultant as I
am more prepared to walk into a process meeting and tear apart the processes
and get business owners to realize the difference between "workflow" and
business process.  Once we nail down the "to-be" processes, the final
workflow definition and modeling was more effective and also turned the
weight of the process definitions back on the business owners.
 
Regards,
 
Ralph Jensen
Technical Consultant/CRM
Professional Services Organization
SAP America
 
600 Las Colinas Blvd, Suite 2000
Irving, TX 75039
T   972-443-3160
F   972-868-2003
M  817-819-2390
E   ralph.jensen at sap.com
http://www.sap.com