SAP & CRM linkage for workflows

[Dart, Jocelyn]

Ok Deanna,
Two major options:
 
1. Raise events remotely in the other system.
 
2. Use a programmed agent determination rule that uses RFC calls to the
backend
system to determine the appropriate agent.
 
Usually in EBP (which we all know is also CRM) I'm only interested in
determining
agents based on the backend org structures and option 2 is enough.  You just
need
to make sure your rule calls some sort of routine in the backend that works
out
who is the agent and returns it as a Userid that you can match the EBP/CRM
userid to.
 
This works really well and it sounds like that's what you are after. It also
means
you don't have to copy the whole org chart across just for finding agents.
 
You can either remotely call HR evaluation path function modules such as
RH_GET_STRUCTURE
or call the RH_GET_ACTORS function module to evaluate a rule in your backend
or
create your own RFC routine in the backend that you call.
 
Regards,
        Jocelyn Dart
Consultant (EBP, BBP, Ecommerce, Internet Transaction Server, Workflow)
SAP Australia
Email jocelyn.dart at sap.com <mailto:jocelyn.dart at sap.com>
Tel: +61 412 390 267
Fax: +61 2 9935 4880
 
 
-----Original Message-----
From: Deanna Teo [mailto:deannate at au1.ibm.com]
Sent: Wednesday, 6 March 2002 9:13 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: SAP & CRM linkage for workflows
 
 
Sorry about not being more specific.
 
We are possibly looking at triggering a workflow from CRM to R/3. How does
the workflow continue from CRM to R/3 and matches up with the agents from
CRM to R/3. Does this mean we have 2 organisation chart that looks
identical between CRM and R/3?
 
 
Deanna.
 
 
 
 
                      "Jensen, Ralph"
                      <ralph.jensen at sap.c        To:
SAP-WUG at MITVMA.MIT.EDU
                      om>                        cc:
                      Sent by: SAP               Subject:  Re: SAP & CRM
linkage for workflows
                      Workflow
                      <Owner-SAP-WUG at MITV
                      MA.MIT.EDU>
 
 
                      06/03/2002 02:13 AM
                      Please respond to
                      "SAP Workflow
                      Users' Group"
 
 
 
 
 
Deanna,
 
I have a few remote WF for CRM to R/3 flows.  Can you be more specific in
your requests?
 
-----Original Message-----
From: Dart, Jocelyn
Sent: Tuesday, March 05, 2002 1:05 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: SAP & CRM linkage for workflows
 
 
Deanna,
You need to be a little more specific.
What sort of integration are you expecting to need?
Agent determination rules? Triggering of one workflow from another?
Regards,
        Jocelyn Dart
Consultant (EBP, BBP, Ecommerce, Internet Transaction Server, Workflow)
SAP Australia
Email jocelyn.dart at sap.com <mailto:jocelyn.dart at sap.com>
Tel: +61 412 390 267
Fax: +61 2 9935 4880
 
 
-----Original Message-----
From: Deanna Teo [mailto:deannate at au1.ibm.com]
Sent: Tuesday, 5 March 2002 4:50 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: SAP & CRM linkage for workflows
 
 
Hi
 
I would like to know how I could I integrate CRM workflows with R/3
Workflows?We might be implementing something similar to this if we know how
it could be done.
 
Would anyone be able to advise me how the linkage is done and what is
required( specific information needed)?
 
I appreciate any help you could give me.
 
Thanks.
 
Regards,
Deanna Teo
Enterprise Resources
IBM Global Services Australia
Cell: +61 421 054 593
http://www.ibm.com