Viewing Selected Agents for a Completed Workitem

[Dart, Jocelyn]

Hi Dave,
The way the system usually works is that selected agents are only considered
relevant BEFORE the work item is completed.
After the work item is completed you can only see the ACTUAL AGENT.
 
Of course the scenario you have described does happen and there are a couple
of ways to solve this:
 
1) Use ad hoc agent assignment (the list of agents is available before and
after the workitem is executed)
 
2) Calculate your agents in advance (e.g. in a prior step, if it's an agent
determination rule you need to call a task/method that calls RH_GET_ACTORS
to calculate the rule and return the agent list), put them into a workflow
container element  (multiline of course based on SWHACTOR).
Then you can use an expression to pass the list of agents to the step
itself, and still be able to see the original list after the work item is
completed.
Which is essentially part of what happens when you use ad hoc agent
assignment.
 
Hope that helps.
Regards,
 
Jocelyn Dart
Consultant (EBP, BBP, Ecommerce, Internet Transaction Server, Workflow)
SAP Australia
Email  <mailto:jocelyn.dart at sap.com> jocelyn.dart at sap.com
Tel: +61 412 390 267
Fax: +61 2 9935 4880
 
-----Original Message-----
From: Beverlin, Dave [mailto:Dave.Beverlin at kcc.com]
Sent: Friday, 1 February 2002 9:29 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Viewing Selected Agents for a Completed Workitem
 
 
 
Greetings all.
 
I have a question about using the workflow log to view Selected Agents.
 
When a workitem is in Ready status, you can look in the technical workflow
log and see the Selected Agents, Possible Agents, and Excluded Agents. After
the workitem has been processed and is in Completed status, you can only see
the Possible Agents and Excluded Agents. For trouble-shooting purposes, I
sometimes need to see the entire list of Selected Agents after a workitem
has been processed. However, all I can now see is the Actual Agent in the
log; the option to view Selected Agents is no longer available. Does anybody
know a way that I can determine who the Selected Agents for the workitem
were, after the workitem has been completed? Thanks for your help.
 
Regards,
Dave
 
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