CIC email inbox

[Raskin, Alon (Soliance)]

Hi Jecelle,
 
Yes the CIC needs to have a new component configured so the users can see
their inbox (including workflows, emails) straight from the CIC. Actually I
am pretty sure that SAP delivers a standard component for this. Not really a
workflow issue. I would talk to your CIC 'configuration people'.
 
Regards,
 
Alon Raskin
Workflow Advisor - Soliance
(xtn. 3183)
 
 -----Original Message-----
From:   Jecelle Chung [mailto:jchung at ph.magnus.com]
Sent:   January 23 2002 11:38
To:     SAP-WUG at MITVMA.MIT.EDU
Subject:        CIC email inbox
 
External emails are seen only in CRM Business workplace but not in CRM
Customer
Interaction Center. I am not familiar with workflows but someone told me
that
you have to set up the workflow for the emails to processed in CIC Email
inbox.
Can somebody help me?
 
Jecelle