Express message
Becker Stephan (extern)
Stephan.Becker.ext at mchw.siemens.de
Mon Feb 18 04:34:54 EST 2002
..between us girls, I have had a hard time argueing a point with Elvire
Biret at SAP -- even very obvious bugs were passed back and forth a few
times despite what I felt were very clear descriptions of the errors.
Without judgement, I would say that persistence and if needed redundant
explanations in unneccesary detail is the best method, and if nothing else
helps, ask the item to be forwarded to development support if you need a
solution quickly, and if that does not help, have it escalated. As always,
the bigger the customer, the easier it becomes for SAP to listen.
Stephan
-----Original Message-----
From: Nobles, Diane [mailto:nobles_dh at naptheon.com]
Sent: Freitag, 15. Februar 2002 16:57
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Express message
Terry you should not have gone away so easily. SAP is right it is not
standard functionality. It is a malfunction of standard functionality and
they should not be able to bow out so easily. This has not been a real
problem for us todate. I have noticed the problem only in our DEV box, but
no one in Production has complained as of yet. But if this becomes a
problem, we will want SAP to address.
Diane H. Nobles
SDE PM Team
(757)380-7250
"""""""""""""""""""""""""""""""""""""""""
Happy is the man that finds wisdom,
and the man who gains understanding.
Proverbs 3:13
-----Original Message-----
From: Terrell, Linda M. [mailto:Linda.Terrell at Lyondell.com]
Sent: Friday, February 15, 2002 10:46 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: FW: Express message
I posted a message about a problem with the express messages several weeks
ago. Diane Nobels also reported the same thing. SAP does not consider it
part of standard functionality and asked us to close the case. For anyone
interested, here is the message we sent to SAP and their response:
Message number : 0120050409 0000063647 2002 Installation :
0820043689
Short text: Express message without workitem in inbox
Contact Person: Mr. Jason Graham Country : US
Phone number: 713-309-7757 R/3 release: 45B
Customer name: Equistar Chemical, L.P. Database :
MSSQLSRV7.
Customer number: 345288 Oper. System :
WINDOWS 4.
----------------------------------------------------------------------------
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----------------------------------------------------------------------------
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Description
System ID : DEV System Patch : SAPKH45B46 Kernel Rel.: 45B
Transaction : Program : Screen :
Error Message .. ...
LS,
We see the following in our system:
Example 1:
A workitem has been send to agents A, B, C with priority 1.
Users A and B are not currently logged on.
User C is prompted through the express message popup and
reserves/executes the workitem.
User A or B logs on to the system and is prompted through
the express message to deal with a workitem.
The workitem is not found, because has already
been reserved by user C.
Example 2:
User A serves as substitute for user B, who is on leave.
User A executes workitems as a substitute for user B.
User B returns from leave and is prompted to deal with
workitems through the express message popup.
No workitems are found.
In both cases you would expect the system to clean up
the entry in SOXP, whichs keeps track of express
messages.
Several people on the workflow list have experienced
the same bug.
Can you provide a fix?
Regards,
Bruno Magnani
201-876-0854
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Reply
05.02.2002 12:27:09 SAP AG
Dear Mr. Jason Graham
Sorry, but this functionality is not implemented in SAP standard:
the check for sending the popup will only be performed during the
initial creation of the workitem not later on when other actions on
this workitem will be performed ; the message for express will kept and
send to the original users.
However you can avoid that users which are not connected when the
popup arrives, receive it at the next connection by using the
transaction SO16 and selecting the appropriate fields under the
User Tab and then subscreen User Notifications :
make sure that the flag 'no notification of unviewed mails at logon'
is checked.
Best regards,
Elvire BIRET / GLOBAL SUPPORT CENTER - Ireland
Best regards,
Elvire BIRET / GLOBAL SUPPORT CENTER - Ireland
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Info for SAP
07.02.2002 09:32:54 Jason Graham
Elvire,
Thank you for your reply.
I would define the "express" functionality as follows:
inform a user of tasks to be taken care of asap
As can be seen from the examples described above this
functionality is not working properly. Users are
incorrectly prompted for action on tasks, which
already have been completed.
Switching of the notification of unviewed mails at
logon results in users not being prompted for
immediate action. Once again the functionality
is impaired by doing this.
Kindly reconsider and take this issue up with
development.
Regards,
Bruno Magnani
consultant for SAP America at Equistar
201-876-0854
bruno.magnani at equistarchem.com
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Reply
08.02.2002 11:05:53 SAP AG
Dear Mr. Jason Graham,
I'm sorry to tell you that what you want is not a part of the standard
and will be a development request (see note).
The prompting of express mail is independant from the actions operated
on the workitems. Users to be notified receive the popup if they are
connected. If not they will received the stored message on the next
connection (according the setting in SO16).
I may kindly ask you to close this call
Best regards,
Elvire BIRET / GLOBAL SUPPORT CENTER - Ireland
----------------------------------------------------------------------------
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Thanks
Linda Terrell
Lyondell Chemical
Houston, Texas
713.309.2035
> -----Original Message-----
>> From: Heath, Darrell L.
> Sent: Tuesday, February 12, 2002 7:55 AM
> To: Terrell, Linda M.
> Subject: FW: Express message
>
> Linda,
>
> Didn't you post this as a question on the list server? By the way, can
> you send me the sign up info for it?
>
> Thanks,
> Darrell
>
> -----Original Message-----
>> From: Gatling, Ginger [SMTP:ginger.gatling at sap.com]
> <mailto:[SMTP:ginger.gatling at sap.com]>
> Sent: Tuesday, February 12, 2002 7:14 AM
> To: 'Heath, Darrell L.'
> Cc: Wold, Scott
> Subject: RE: Express message
>
> Hi Darrell,
> Wow...I didn't realize that was happening. It sounds like you've found an
> little issue - I haven't heard other people complain about this- but it is
> obviously happening. Have you considered putting it out on the MIT
> LISTSERV
> to see if someone has a work-around?
>
> I've copied Scott Wold, maybe he has some ideas...
> -ginger g
>
> -----Original Message-----
>> From: Heath, Darrell L. [mailto:Darrell.Heath at Lyondell.com]
> <mailto:[mailto:Darrell.Heath at Lyondell.com]>
> Sent: Monday, February 11, 2002 8:27 AM
> To: Gatling, Ginger
> Cc: Magnani, Bruno G.; Peterman, Michael M.; Terrell, Linda M.;
> 'rongrimes at eastman.com'
> Subject: FW: Express message
>
>
> Ginger,
>
> You might find the following issue of interest. Our express notifications
> are being delivered to some users after a work item has already been
> completed. The cause is related to the fact that once an express message
> has been sent, SAP does remove it once the work item is completed but the
> notification has not yet been delivered (i.e. the user hasn't logged on to
> the system).
>
> Have you had to address this issue before? SAP doesn't seem interested in
> addressing the problem. I have attached our correspondence for your
> information. Any suggestions or assistance would be greatly appreciated.
>
> Thanks,
> Darrell
>
> -----Original Message-----
>> From: Magnani, Bruno G.
> Sent: Friday, February 08, 2002 4:31 PM
> To: Peterman, Michael M.; Terrell, Linda M.
> Cc: Heath, Darrell L.
> Subject: RE: Express message
>
> Michael, Linda,
>
> Don't hold your breath. I tried to explain it is broken functionality; SAP
> regards it as missing functionality?
> If we want to have it fixed we need to put in a development request and
> these can take a while.
>
> We may be able to do some custom development.
>
> Attached the message.
>
> Bruno
>
> <<oss note.txt>>
> -----Original Message-----
> From: Peterman, Michael M.
> Sent: Thursday, January 31, 2002 1:01 PM
> To: Terrell, Linda M.
> Cc: Magnani, Bruno G.; Heath, Darrell L.
> Subject: RE: Express message
>
> Thanks for the research. It will be interesting to see if (and how
> fast) SAP can provide a fix.
>
>
> -----Original Message-----
> From: Terrell, Linda M.
> Sent: Thursday, January 31, 2002 10:47 AM
> To: Peterman, Michael M.
> Cc: Heath, Darrell L.
> Subject: RE: Express message
>
> Hi Michael,
> I researched your question and then posted a
> question to WUG. The same situation occurs for all Express messages, so I
> changed the scenario from the SE approval (which uses the Office Inbox) to
> a
> purchase requisition approval (which uses the Workflow inbox) and removed
> the reference to SAP MAPI.
>
> Here is a scenario:
> 1. A purchase requisition is created and saved.
> 2. A approval workitem goes to the approver's
> inbox.
> 3. The approver is not logged on and has set up a
> WF substitute.
> 4. The substitute executes the WI and approves the
> requisition.
> 5. Later in the day, when the original approver
> logs on, he receives an
> Express message that there is a purchase requisition
> approval in his inbox.
> 6. He goes to his inbox but it is empty, because
> the requisition has
> already been approved.
>
> I received several responses, but finally another
> WUG member confirmed that they are also having the same problem.
>
> I believe there is another issue here. I get the
> express notification even
> when my mailbox is empty. I logon, the message pops
> up, I go to the inbox
> and there are no messages at all. Why would this
> happen and what can be
> done about it???
>
> Diane H. Nobles
> SDE PM Team
> (757)380-7250
> ***************************************
>
> Bruno also did some research and it appears that SAP
> does not update the SOXP table when the WI is completed (i.e. it is as you
> suspected: the message is generated at the time the workitem goes to the
> inbox, and that the messages stays queued until the person logs on and
> reads
> the express message). Bruno or I will enter a message to SAP requesting a
> fix, but it will be probably be awhile.
>
> Thanks
>
> Linda
>
>
>
>
>
> -----Original Message-----
> From: Peterman, Michael M.
> Sent: Wednesday, January 30, 2002 12:57 PM
> To: Terrell, Linda M.
> Subject: Express message
>
> Linda, I am trying to understand express
> messages that come up when a person logs on to SAP.
>
> Here is a scenario:
> 1. A service entry sheet is created and saved.
> 2. A workitem goes to the approver's inbox (assuming it needs
> approval).
> 3. The approver approves the TES using the MAPI interface in Outlook.
> 4. Later in the day, the approver actually logs in to SAP. They see an
> express message that something is in their inbox.
> 5. They go to their inbox but it is empty.
>
> Do you know if we can prevent the message
> from appearing at logon, when their inbox is really empty? I suspect the
> message is generated at the time the workitem goes to the inbox, and that
> the messages stays queued until the person logs in the next time. Since
> the
> approver already processed the item, the message at logon is not needed.
>
> This is not a big issue; David pointed it
> out to me.
> What are your thoughts?
>
> MP
>
>
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