work items getting reserved

[Marty Braithwaite]

We have a custom approval workflow tied to the personal expense =
transaction trip_ewt.  The users enter their expenses into workplace, =
the trip is sent to an approver's inbox for approval or rejection.  The =
approvers access their work items via the workplace inbox and the only =
functionality they are given from there is to click on the work item, =
view the trip details and approve, reject or send back for changes.  It =
doesn't happen very often, but once in awhile we find a work item that =
has been reserved by the approver and just sits there in process.  I =
know how to fix it, but can anyone tell me how this might be happening?
 
 
Thanks in advance,
Marty Braithwaite
CPrail SAP Sustainment Team
 
 
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