WF-Word Document Template not working correctly

[Dart, Jocelyn]

Hi Swami,
The connection to word from SAP is via OLE (object linking and embedding -
this is an international/Microsoft standard). Either you are missing some
config for OLE in your system or that PC is missing the appropriate
OLE libraries on the PC.
Suggest you try it on another NT machine and see if you get the same
problem.
If yes, then try doing a full SAPGUI install on an NT machine and check
it again as I think some of the OLE libraries are in the GUI load.
There is some stuff on OLE in the basis area but I don't know much
about it.  You might want to talk to your basis folk there.
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
-----Original Message-----
From: Balasubramaniam, Swaminathan [mailto:SBalasubramaniam at medrad.com]
Sent: Thursday, 22 August 2002 1:46 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: WF-Word Document Template not working correctly
 
 
All,
I recently completed a Workflow which routes a Word Document containing
Master Data. I populate certain values on the Document from the Workflow
container .
Everything worked fine. Today, I received a call from an user who is unable
to see the Container Value. The form contains only the container name.
If the user performs the task from a different PC, it works fine.
 
At this point, the only difference I found between the two PC's is, the bad
PC is running on NT and the good one is running on Windows 2000.
 
Is this a known bug or is this a wrong assumption? If anyone can help me in
this, I will greatly appreciate it. The problem is in our production system.
 
Thanks
Swami