No subject

[Dart, Jocelyn]

Duncan,
Once a work item is complete, it can't reactivate.
The most likely scenarios are:
* A new event is being raised to start a new workflow instance based on
the same purchase order
* The work item was never properly completed in the first place and
escalation
is via deadline monitoring being used to create a new work item to a new
user
 
If it's a new event, then try using transaction SWI6 or one of the workflow
WAPIs
to look at all workflow instances attached to that object - you should see
pretty
quickly if there are mutliple workflow instances.
 
If it's deadline monitoring then the question is why didn't the first work
item
complete properly.
 
Regards
        Jocelyn Dart
Consultant (EBP, BBP, Ecommerce, Internet Transaction Server, Workflow)
SAP Australia
Email jocelyn.dart at sap.com <mailto:jocelyn.dart at sap.com>
Tel: +61 412 390 267
Fax: +61 2 9935 4880
 
 
-----Original Message-----
From: Duncan McGregor [mailto:duncan.m.mcgregor at uk.pwcglobal.com]
Sent: Thursday, 18 April 2002 4:26 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject:
 
 
Memo from Duncan M McGregor of PricewaterhouseCoopers
 
-------------------- Start of message text --------------------
 
Hello everyone,
 
We have a situation where someone is raising a purchase order, it is
being routed successfully to an approver who approves it, the workflow
is showing as complete.  Fine you might say.
 
Then exactly 2 days (to the second) after the PO was initially
workflowed the process seems to restart and the item is no longer
complete.  This coincides with the running of the SWDHEX job - which is
responsible for deadline monitoring.
 
Do you have any idea why this happens? (it has only happened twice so
far, but is causing some confusion), has anybody encountered this before?
 
--------------------- End of message text --------------------
 
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