deadline/overdue items

[Martinek, Jerry]

Hi, why not use the PD approach to managing workflow substitution? OSS Note
74000 states that you can manage the substitution via PP01 infotype 210.
 
I would be interested in finding out how many people actually use this
approach.
 
Thanks,
Jerry Martinek
ICBC - SAP Enterprise Applications,
(604) - 661 - 1391
 
                -----Original Message-----
                From:   Gregory Kowalik [mailto:gkowalik at ashland.com]
                Sent:   Monday, November 26, 2001 11:56 AM
                To:     SAP-WUG at MITVMA.MIT.EDU
                Subject:        Re: deadline/overdue items
 
                Yes - substitution is your best solution. You can set
subsitutes for other
                users via custom program (unfortunately).
 
 
 
 
 
                Sheldon Skidmore <skidmore.s at pg.com>@MITVMA.MIT.EDU> on
11/26/2001 09:19:36
                AM
 
                Please respond to "SAP Workflow Users' Group"
<SAP-WUG at MITVMA.MIT.EDU>
 
                Sent by:  SAP Workflow <Owner-SAP-WUG at MITVMA.MIT.EDU>
 
 
                To:   SAP-WUG at MITVMA.MIT.EDU
                cc:
                Subject:  Re: deadline/overdue items
 
 
                Hello Bruce, SAP-WUG,
 
                I recently took your BC601 class in Atlanta...going along
the point you
                mentioned below, what do you do if the person that has
reserved the work
                item
                has left the company or gone on vacation?  Is there a way to
take that
                piece of
                functionality and put it in the hands of an admin or another
user...in such
                a
                way where a third party can 'pull back' a work item from an
individual and
                forward it to someone else or back to the group (imagine
doing this without
                deadline monitoring)?  I have experimented with the
'substitute' option but
                that
                doesn't seem to have the functionality we need (because the
user can't do
                this
                if they leave the company or go on vacation).  Can an admin
set up
                substitutes
                for people...for example, Person C setting up Person A as a
substitute for
                Person B.
 
                Thanks,
                Sheldon
 
 
 
 
                 Internet Mail Message
                 Received from host:      cherry.ease.lsoft.com
                 [209.119.0.109]
 
 
 
                From: "Pollard, Bruce" <bruce.pollard at sap.com> on 11/26/2001
01:54 PM GMT
 
                         "Pollard, Bruce"           To:
SAP-WUG at MITVMA.MIT.EDU
                  <bruce.pollard at sap.com>           Cc:    (bcc: Sheldon
Skidmore-S/PGI)
                                            Subject:      Re:
deadline/overdue items
 
                      11/26/2001 08:54 AM
                   Please respond to "SAP
                   Workflow Users' Group"
                 <SAP-WUG at MITVMA.MIT.EDU>
 
 
 
 
 
 
                Hi,
                Bruce Pollard, current SAP Workflow instructor based out of
Atlanta.  The
                person that double-clicks on a Workitem from the worklist,
does reserve and
                once reserved, it disappears from everyone else's inbox.
The replace
                functionallity works as designed.  As delivered replace
allows one to
                replace a workitem so that all prior recipients can once
again see it.
                There is no configuration needed for that functionallity to
work.  The
                person with it reserved can simply select the replace
pushbutton from the
                Workplace application toolbar or replace on any of the other
Workflow
                reports where the replace icon is displayed.  If it doesnt
work in your
                system, that is a system problem and you should consider
opening a trouble
                ticket.  I would also check authorizations.  By default
anyone with the
                ability to reserve a workitem, also has the ability to
replace.
 
 
                Bruce Pollard,
                SAP Workflow instructor, Atlanta
 
                -----Original Message-----
                From: Elias Bergan [mailto:elias at spring.no]
                Sent: Monday, November 26, 2001 7:59 AM
                To: SAP-WUG at MITVMA.MIT.EDU
                Subject: deadline/overdue items
 
 
                Hi!
 
                (we are on version 46c)
 
                Question 1)
                The scenario is as follows:
                A group of persons have got a deadline item
                in their inbox. One of the persons double clicks on the
                workitem. The workitem disappears from the other persons
                inboxes and the status is 'In process'.
                The person that opened the deadline item then wants to use
                a 'replace'-functionality like ordinary
                workitems in order to make it available to the other
receivers
                but this functionality seems to be lacking.
                Is this as it intentionally was meant to be or is it a bug?
                Is there something we can do in order to enable the
'replace'
                functionality of missed deadline items?
 
                Question 2)
                Can someone confirm that 'overdue' items are items that
missed
                the 'latest end' and that there is nothing else special
about
                these items (just a way of classifying missed deadline
items)?
 
                In advance, thanks for any help!
 
                Regards,
                Elias Bergan
 
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