deadline/overdue items

[Gregory Kowalik]

I have to agree with this under one condition: don't you need to have PD
implemented to be able to maintain subsitutes for users?
You can maintain A210 for positions, but what about users? General
maintenance PP01 does not seem to work in this case.
 
 
 
 
 
 
"Martinek, Jerry" <Jerry.Martinek at icbc.com>@MITVMA.MIT.EDU> on 11/26/2001
06:49:23 PM
 
Please respond to "SAP Workflow Users' Group" <SAP-WUG at MITVMA.MIT.EDU>
 
Sent by:  SAP Workflow <Owner-SAP-WUG at MITVMA.MIT.EDU>
 
 
To:   SAP-WUG at MITVMA.MIT.EDU
cc:
Subject:  Re: deadline/overdue items
 
 
 
 
Hi, why not use the PD approach to managing workflow substitution? OSS Note
74000 states that you can manage the substitution via PP01 infotype 210.
 
I would be interested in finding out how many people actually use this
approach.
 
Thanks,
Jerry Martinek
ICBC - SAP Enterprise Applications,
(604) - 661 - 1391
 
 
     -----Original Message-----
     From:   Gregory Kowalik [mailto:gkowalik at ashland.com]
     Sent:   Monday, November 26, 2001 11:56 AM
     To:     SAP-WUG at MITVMA.MIT.EDU
     Subject:        Re: deadline/overdue items
 
     Yes - substitution is your best solution. You can set subsitutes for
     other
     users via custom program (unfortunately).
 
 
 
 
     Sheldon Skidmore <skidmore.s at pg.com>@MITVMA.MIT.EDU> on 11/26/2001 
     09:19:36
     AM
 
     Please respond to "SAP Workflow Users' Group" <SAP-WUG at MITVMA.MIT.EDU>
 
     Sent by:  SAP Workflow <Owner-SAP-WUG at MITVMA.MIT.EDU>
 
     To:   SAP-WUG at MITVMA.MIT.EDU
     cc:
     Subject:  Re: deadline/overdue items
 
     Hello Bruce, SAP-WUG,
 
     I recently took your BC601 class in Atlanta...going along the point
     you
     mentioned below, what do you do if the person that has reserved the
     work
     item
     has left the company or gone on vacation?  Is there a way to take that
     piece of
     functionality and put it in the hands of an admin or another user...in
     such
     a
     way where a third party can 'pull back' a work item from an individual
     and
     forward it to someone else or back to the group (imagine doing this
     without
     deadline monitoring)?  I have experimented with the 'substitute' 
     option but
     that
     doesn't seem to have the functionality we need (because the user can't
     do
     this
     if they leave the company or go on vacation).  Can an admin set up
     substitutes
     for people...for example, Person C setting up Person A as a substitute
     for
     Person B.
 
     Thanks,
     Sheldon
 
 
 
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     From: "Pollard, Bruce" <bruce.pollard at sap.com> on 11/26/2001 01:54 PM
     GMT
 
              "Pollard, Bruce"           To:   SAP-WUG at MITVMA.MIT.EDU
       <bruce.pollard at sap.com>           Cc:    (bcc: Sheldon
     Skidmore-S/PGI)
                                 Subject:      Re: deadline/overdue items
 
           11/26/2001 08:54 AM
        Please respond to "SAP
        Workflow Users' Group"
      <SAP-WUG at MITVMA.MIT.EDU>
 
 
 
 
 
     Hi,
     Bruce Pollard, current SAP Workflow instructor based out of Atlanta.
     The
     person that double-clicks on a Workitem from the worklist, does
     reserve and
     once reserved, it disappears from everyone else's inbox.  The replace
     functionallity works as designed.  As delivered replace allows one to
     replace a workitem so that all prior recipients can once again see it.
     There is no configuration needed for that functionallity to work.  The
     person with it reserved can simply select the replace pushbutton from
     the
     Workplace application toolbar or replace on any of the other Workflow
     reports where the replace icon is displayed.  If it doesnt work in
     your
     system, that is a system problem and you should consider opening a 
     trouble
     ticket.  I would also check authorizations.  By default anyone with
     the
     ability to reserve a workitem, also has the ability to replace.
 
     Bruce Pollard,
     SAP Workflow instructor, Atlanta
 
     -----Original Message-----
     From: Elias Bergan [mailto:elias at spring.no]
     Sent: Monday, November 26, 2001 7:59 AM
     To: SAP-WUG at MITVMA.MIT.EDU
     Subject: deadline/overdue items
 
     Hi!
 
     (we are on version 46c)
 
     Question 1)
     The scenario is as follows:
     A group of persons have got a deadline item
     in their inbox. One of the persons double clicks on the
     workitem. The workitem disappears from the other persons
     inboxes and the status is 'In process'.
     The person that opened the deadline item then wants to use
     a 'replace'-functionality like ordinary
     workitems in order to make it available to the other receivers
     but this functionality seems to be lacking.
     Is this as it intentionally was meant to be or is it a bug?
     Is there something we can do in order to enable the 'replace'
     functionality of missed deadline items?
 
     Question 2)
     Can someone confirm that 'overdue' items are items that missed
     the 'latest end' and that there is nothing else special about
     these items (just a way of classifying missed deadline items)?
 
     In advance, thanks for any help!
 
     Regards,
     Elias Bergan