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<TITLE>RE: deadline/overdue items</TITLE>
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<P><FONT SIZE=3D2 FACE=3D"Arial">Hi, why not use the PD approach to =
managing workflow substitution? OSS Note 74000 states that you can =
manage the substitution via PP01 infotype 210.</FONT></P>
<P><FONT SIZE=3D2 FACE=3D"Arial">I would be interested in finding out =
how many people actually use this approach.</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Thanks,</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Jerry Martinek </FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">ICBC - SAP Enterprise =
Applications,</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">(604) - 661 - 1391</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial"> </FONT>
<UL><UL>
<P><A NAME=3D"_MailData"><FONT SIZE=3D2 FACE=3D"Arial">-----Original =
Message-----</FONT></A>
<BR><B><FONT SIZE=3D2 FACE=3D"Arial">From: Gregory Kowalik =
[<A =
HREF=3D"mailto:gkowalik@ashland.com">mailto:gkowalik@ashland.com</A>]</F=
ONT></B>
<BR><B><FONT SIZE=3D2 FACE=3D"Arial">Sent: </FONT></B> <FONT =
SIZE=3D2 FACE=3D"Arial">Monday, November 26, 2001 11:56 AM</FONT>
<BR><B><FONT SIZE=3D2 =
FACE=3D"Arial">To: </FONT></B> <FONT SIZE=3D2 =
FACE=3D"Arial">SAP-WUG@MITVMA.MIT.EDU</FONT>
<BR><B><FONT SIZE=3D2 =
FACE=3D"Arial">Subject: </FONT>=
</B> <FONT SIZE=3D2 FACE=3D"Arial">Re: deadline/overdue items</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Yes - substitution is your best =
solution. You can set subsitutes for other</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">users via custom program =
(unfortunately).</FONT>
</P>
<BR>
<BR>
<BR>
<BR>
<P><FONT SIZE=3D2 FACE=3D"Arial">Sheldon Skidmore =
<skidmore.s@pg.com>@MITVMA.MIT.EDU> on 11/26/2001 =
09:19:36</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">AM</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Please respond to "SAP Workflow =
Users' Group" <SAP-WUG@MITVMA.MIT.EDU></FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Sent by: SAP Workflow =
<Owner-SAP-WUG@MITVMA.MIT.EDU></FONT>
</P>
<BR>
<P><FONT SIZE=3D2 FACE=3D"Arial">To: =
SAP-WUG@MITVMA.MIT.EDU</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">cc:</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Subject: Re: deadline/overdue =
items</FONT>
</P>
<BR>
<P><FONT SIZE=3D2 FACE=3D"Arial">Hello Bruce, SAP-WUG,</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">I recently took your BC601 class in =
Atlanta...going along the point you</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">mentioned below, what do you do if =
the person that has reserved the work</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">item</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">has left the company or gone on =
vacation? Is there a way to take that</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">piece of</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">functionality and put it in the hands =
of an admin or another user...in such</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">a</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">way where a third party can 'pull =
back' a work item from an individual and</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">forward it to someone else or back to =
the group (imagine doing this without</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">deadline monitoring)? I have =
experimented with the 'substitute' option but</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">that</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">doesn't seem to have the =
functionality we need (because the user can't do</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">this</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">if they leave the company or go on =
vacation). Can an admin set up</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">substitutes</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">for people...for example, Person C =
setting up Person A as a substitute for</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Person B.</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Thanks,</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Sheldon</FONT>
</P>
<BR>
<BR>
<BR>
<P><FONT SIZE=3D2 FACE=3D"Arial"> Internet Mail Message</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial"> Received from =
host: cherry.ease.lsoft.com</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial"> [209.119.0.109]</FONT>
</P>
<BR>
<BR>
<P><FONT SIZE=3D2 FACE=3D"Arial">From: "Pollard, Bruce" =
<bruce.pollard@sap.com> on 11/26/2001 01:54 PM GMT</FONT>
</P>
<P><FONT SIZE=3D2 =
FACE=3D"Arial"> =
"Pollard, =
Bruce" =
To: SAP-WUG@MITVMA.MIT.EDU</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial"> =
<bruce.pollard@sap.com> &=
nbsp; Cc: (bcc: Sheldon =
Skidmore-S/PGI)</FONT>
<BR><FONT SIZE=3D2 =
FACE=3D"Arial"> &nb=
sp; &nb=
sp; =
Subject: Re: deadline/overdue =
items</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial"> =
11/26/2001 08:54 AM</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial"> Please respond to =
"SAP</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial"> Workflow Users' =
Group"</FONT>
<BR><FONT SIZE=3D2 =
FACE=3D"Arial"> <SAP-WUG@MITVMA.MIT.EDU></FONT>
</P>
<BR>
<BR>
<BR>
<BR>
<BR>
<P><FONT SIZE=3D2 FACE=3D"Arial">Hi,</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Bruce Pollard, current SAP Workflow =
instructor based out of Atlanta. The</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">person that double-clicks on a =
Workitem from the worklist, does reserve and</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">once reserved, it disappears from =
everyone else's inbox. The replace</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">functionallity works as =
designed. As delivered replace allows one to</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">replace a workitem so that all prior =
recipients can once again see it.</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">There is no configuration needed for =
that functionallity to work. The</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">person with it reserved can simply =
select the replace pushbutton from the</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Workplace application toolbar or =
replace on any of the other Workflow</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">reports where the replace icon is =
displayed. If it doesnt work in your</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">system, that is a system problem and =
you should consider opening a trouble</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">ticket. I would also check =
authorizations. By default anyone with the</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">ability to reserve a workitem, also =
has the ability to replace.</FONT>
</P>
<BR>
<P><FONT SIZE=3D2 FACE=3D"Arial">Bruce Pollard,</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">SAP Workflow instructor, =
Atlanta</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">-----Original Message-----</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">From: Elias Bergan [<A =
HREF=3D"mailto:elias@spring.no">mailto:elias@spring.no</A>]</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Sent: Monday, November 26, 2001 7:59 =
AM</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">To: SAP-WUG@MITVMA.MIT.EDU</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Subject: deadline/overdue =
items</FONT>
</P>
<BR>
<P><FONT SIZE=3D2 FACE=3D"Arial">Hi!</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">(we are on version 46c)</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Question 1)</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">The scenario is as follows:</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">A group of persons have got a =
deadline item</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">in their inbox. One of the persons =
double clicks on the</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">workitem. The workitem disappears =
from the other persons</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">inboxes and the status is 'In =
process'.</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">The person that opened the deadline =
item then wants to use</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">a 'replace'-functionality like =
ordinary</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">workitems in order to make it =
available to the other receivers</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">but this functionality seems to be =
lacking.</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Is this as it intentionally was meant =
to be or is it a bug?</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Is there something we can do in order =
to enable the 'replace'</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">functionality of missed deadline =
items?</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Question 2)</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Can someone confirm that 'overdue' =
items are items that missed</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">the 'latest end' and that there is =
nothing else special about</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">these items (just a way of =
classifying missed deadline items)?</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">In advance, thanks for any =
help!</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Regards,</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Elias Bergan</FONT>
</P>
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