Stuck Workflow

[Heinrich Bence]

Dear Todd and Heather
 
I have come across this problem before. In my case it
was due to the user performing actions on the actual
object via the standard sap menu path and not via
their workflow inbox - I.e. releasing a purchase
requisition or approving leave or changing some value.
Workflow waits for that action to take place on the
instance in the inbox. This can not be done as the
action has aleady taken place in the system, thus
causing your stuck workitem. The immediate solution is
to start workflow manually for that object with the
key of the stuck work item, thus generating a copy of
the same instance after the changes, and to then
delete the stuck work item from the inbox.
 
The way to avoid this happening is to:
1)      provide checkpoints in your flow to check the
status of the object   if released then terminate
workflow.
2)      Make use of a wait-for step in your workflow.
3)      Make use of terminating events
 
I hope this has been the cause in your case and that
my solution is applicable to your situaton.
 
PS: This does not apply to decision steps with no
processing/unlocking action taking place in the
background as a result thereof.
 
Kind Regards
 
Hein Bence
 
--- Todd Walter <toddwalter at hotmail.com> wrote: >
Heather,
>
> I never figured out what the problem was.  We ended
> up resolving it by
> creating a new ECR and starting the workflow process
> over again and ignoring
> the stuck workflow.  It hasn't happened since so I
> considered it a fluke.
>
> Todd
>
>
> >From: Arthofer Heather M
> <ArthoferHeatherM at JohnDeere.com>
> >Reply-To: SAP Workflow Users' Group
> <SAP-WUG at MITVMA.MIT.EDU>
> >To: SAP-WUG at MITVMA.MIT.EDU
> >Subject: Re: Stuck Workflow
> >Date: Fri, 18 May 2001 13:47:51 -0500
> >
> >I am having the same problem in 46C.  Sometimes it
> works correctly and then
> >other times the user decision will just complete,
> not allowing the user do
> >to anything.  I have checked transaction ST22 and
> there are no short dumps.
> >
> >Did you resolve your problem and how to resolve it.
> >
> >Thanks,
> >Heather
> >
> > > -----Original Message-----
> > > From: Raskin Alon x8008
> [SMTP:ARaskin at Citipower.com.au]
> > > Sent: Sunday, March 04, 2001 5:43 PM
> > > To:   SAP-WUG at MITVMA.MIT.EDU
> > > Subject:      Re: Stuck Workflow
> > >
> > > Did you check transactions ST22 to see if any
> short dumps occurred? They
> > > would be against user WF-BATCH.
> > >
> > > Alon
> > >
> > >                 -----Original Message-----
> > >                 From:   Todd Walter
> [mailto:toddwalter at hotmail.com]
> > >                 Sent:   Saturday, 3 March 2001
> 01:55 AM
> > >                 To:     SAP-WUG at MITVMA.MIT.EDU
> > >                 Subject:        Stuck Workflow
> > >
> > >                 Hi all,
> > >
> > >                 I have a custom workflow that
> has been successfully
> > > running
> > > in production
> > >                 for a couple of months.  It is a
> multi step workflow for
> > > the
> > > processing of
> > >                 engineering change requests.  I
> have one instance of a
> > > workflow that was
> > >                 kicked off and sent to the user
> who successfully
> >processed
> > > the first step.
> > >                 However, the workflow seems to
> be stuck on that first
> >step
> > > and won't move
> > >                 along.  When I look at the log,
> it shows that the step
> >is
> > > in
> > > 'Completed'
> > >                 state and there are no apparent
> errors.  The step is a
> > > user
> > > decision task
> > >                 and when I looked in the
> container it seemed to record
> >the
> > > result of the
> > >                 decision properly.  I have done
> everything I can think
> >of
> > > to
> > > either move it
> > >                 along or figure out why it is
> stuck but can't find
> > > anything.
> > > Any help would
> > >                 be appreciated.  This is for
> release 4.5b.
> > >
> > >                 Thanks,
> > >
> > >                 Todd
> > >
> > >
>
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